Silverchain - Customer Service Representative

13 hours ago

Bella Vista, Australia Silverchain Full time

Bella Vista, NSW

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre. In this role, you will serve as the welcoming voice of Silverchain, dedicated to ensuring every interaction exceeds our clients' expectations.

As the first point of contact, you will manage inbound calls from Silverchain’s clients, care workers and various stakeholders, adeptly handling enquiries and ad-hoc requests with professionalism and timeliness.

Industry experience and/or a passion for community work is highly regarded.

** What’s on offer**

Training for this role is at the Bella Vista Office 830am to 5pm for a period of 2 to 4 weeks.

** What we’re looking for**

To thrive in this role, you'll need to have:

- Customer service experience (ideally within a call-centre environment)
- Strong communication and active listening skills
- Empathy, patience and a solution-focused approach
- Resilience and a positive attitude
- Ability to work autonomously and as part of a team
- Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
- Industry experience and/or a passion for community work is highly regarded.

**Why choose Silverchain**

Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It’s a team effort. Best Care is care that is safe, personal, connected and effective.

We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.

As a not for profit organisation, we re-invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.

We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.

** How to**

Job Family: Office roles
Country: Australia
Brands: Silverchain
Department: Operations

**Type**: Full Time

**Experience**: Entry Level

**Category**: Office roles

**Reference ID**: 744000092634835

**Date posted**: 10/11/2025

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