Customer Service Representative

6 days ago

Bella Vista, Australia KinCare Full time

**Job Description**:
**About the role**:
We are looking for a talented Customer Service Representative to join our busy inbound call centre. As the voice of KinCare, you will be required to direct calls and assist with a wide range of queries, whilst ensuring each customer's experience is of the highest quality.

We offer a **hybrid working model**, with 2 days per week in our Bella Vista office and 3 days from home

What else you can expect:

- Full-time permanent position
- ** 5 days additional annual leave** once you reach your 12 month anniversary with KinCare
- Working hours between 6:30am to 4:30pm, Monday - Friday
- 1 weekend shift every 4-6 weeks
- Work from home options
- Ongoing training & coaching for your development
- A fun, supportive team

**About you**:
You will be empathetic, with exceptional communication and customer service skills. You will thrive in a fast-paced team environment, and be able to remain calm under pressure.

Experience working in a call centre is advantageous, but not essential if you are a quick and eager learner. Strong computer skills are essential, and experience with CRM systems is ideal.

Additionally, you will have strong time-management and organisational skills, with outstanding attention to detail.

**About KinCare**:
We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

To learn more about what we can offer, please visit our Employee Benefits page.

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