Claims Assessor

**Job no**: 493724
**Work type**: Permanent - Full Time
**Location**: Brisbane CBD
**Categories**: Claims Representive

At WorkCover Queensland our vision is to be the best worker’s compensation insurer, to make a positive difference to people’s lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you’re someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

**About the Opportunity**

As a **Claims Assessor** in one of our driven and motivated teams, you will take accountability in managing your day to engage with injured workers, employers, legal representatives and allied health professionals in order to determine workers compensation claims while providing high level customer service. You will need strong decision-making skills, the ability to communicate effectively with people in vulnerable situations and enjoy thriving in a fast paced environment. Every day is different as you learn about different physical and psychological injury types and absorb injury management knowledge from your team mates.

In return, you will be rewarded with a competitive salary combined with an organisational culture that offers work-life balance. You will engage in challenging and interesting work and have access to a range of training, promotion and secondment opportunities to build on your skills and advance your career.

**A bit about you**:
We are looking for motivated, customer service focused people who thrive on delivering outstanding outcomes, can build relationships and influence quickly, and are keen to start their career with an organisation who value their people and customers. We want to hear from you if your:

- Problem solver who enjoys investigating
- A customer service superstar
- Stay resilient under pressure in challenging situations
- Possess relevant tertiary qualifications within health, psychology, business or law (desirable but not a necessity)

**A bit about us**:
The People Operations team are passionate about making a difference to the lives of Queenslanders. This team of human resources professionals’ values collaboration, authenticity, having a laugh and are truly motivated by the great work they do each day.

Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Queensland.

**How do I apply?**

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

**Advertised**: 18 Jun 2025 (9:00 AM) E. Australia Standard Time
**Applications close**: 18 Jul 2025 (12:00 AM) E. Australia Standard Time