Home Claims Assessor

4 days ago


Brisbane, Queensland, Australia Suncorp Group Full time $60,000 - $120,000 per year

Home Claims Assessor - Permanent Role

  • On-Road Role
  • Brisbane Metro/Sunshine Coast

About Us

Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.

We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles.

About You

First and foremost, you are a People-Person You will thrive on making your customers happy; it's vital to everything we do. We strive to make a difference in our communities.

Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new.

You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity.

Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands-on Assessing role.

You will have resilience and confidence in what you do – you're the expert. Our customers will rely on you.

The role

  • The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
  • You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
  • This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
  • You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.
  • Travel and deployment within Australia required at times

You will be required to have your own vehicle and full clean driving license.

What you'll do

  • Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers
  • Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers request
  • Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
  • Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
  • Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
  • Respond to customer and stakeholder requests within expected or agreed timeframes

What you'll bring

  • Experience in the insurance or building industry or previous assessing experience
  • Strong communication and customer service skills
  • Trade qualifications or residential construction experience highly regarded
  • Ability to create scope of works and repair plans
  • Passion for exceptional customer service
  • Experience in compiling scope of works

Our Benefits

  • Competitive salary package + bonus on offer
  • Extensive ongoing support and training

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 30 Sep 2025 AUS Eastern Standard Time

Applications close: 14 Oct 2025 AUS Eastern Daylight Time

Whatsapp Facebook LinkedIn Email App



  • Brisbane, Queensland, Australia Youi Insurance Full time $90,000 - $120,000 per year

    As aHomeAssessorat Youi, you will oversee home and building claims by applying your technical expertise and a deep understanding of the claims procedure to determine the most favourable outcomes for our customers.You will also cultivate and sustain strong relationships with both our customers and the repairer network, all while upholding a high standard of...

  • Home Assessor

    2 days ago


    Brisbane, Queensland, Australia Auto & General Australia Full time $70,000 - $120,000 per year

    Brief DescriptionThe roleThis is a unique opportunity, to join our passionate team of Home Assessors within Australia's fastest growing insurance company.The role of a Home Assessor is to assess and report on damages, discuss and agree upon best repair methods in conjunction with our panel of home repairers and our internal claims team, while ensuring our...

  • Claims Assessor

    4 days ago


    Brisbane, Queensland, Australia TUH Health Fund Full time $60,000 - $90,000 per year

    About the RoleWe're seeking a motivated and detail-oriented Claims Assessor (internally known as a Claims Administrator) to join our dynamic Claims and Benefits team in a full-time, continuing position.In this role, you'll play a key part in ensuring a seamless experience for our members by delivering outstanding customer service and applying your claims...


  • Brisbane, Queensland, Australia Auto & General Australia Full time $60,000 - $100,000 per year

    Brief DescriptionThe roleReporting to the Home Assessing Team Leader, the Desktop Assessor is responsible for the end-to-end management of allocated claims. You will establish the cause of damage as well as determining the scope and cost of repair to insured properties, whilst maintaining excellent customer service.Conduct desktop assessments of insured...

  • Claims Coordinator

    4 days ago


    Brisbane, Queensland, Australia Solera Holdings, LLC. Full time $60,000 - $120,000 per year

    About the Role:We are seeking a Technical Assessor/Validator to manage the day-to-day activities of our insurer clients in Australia. In this role, you will be responsible for providing building scoping, validation of charges, and assessing the overall viability of projects. You will use our industry-leading platform to validate the builder services via our...

  • Claims Settlement

    4 days ago


    Brisbane, Queensland, Australia Youi Insurance Full time $90,000 - $120,000 per year

    Are you an experienced Motor Assessor ready to take the next step in your career? This is your opportunity to move away from frontline assessments and into a specialist position that values your expertise while offering greater balance and stability.As aClaims Settlement & Quantum Assessor, you'll apply your deep technical knowledge of motor damage and...


  • Brisbane, Queensland, Australia Rapid Restoration Australia Full time $65,000 - $80,000 per year

    Rapid Restoration is a trusted name in the disaster recovery and insurance restoration industry, proudly servicing Queensland and New South Wales. We specialise in water damage restoration, mould remediation, fire and smoke damage, flood recovery, and building make safes—offering rapid, professional support to both insurers and their policyholders.With...

  • Claims Officer

    2 weeks ago


    Brisbane, Queensland, Australia AAM Corporate Pty Ltd Full time $60,000 - $90,000 per year

    About the CompanyYou would be working for AAMC - Australian Accident Management Commercial - Australia's No. 1 accident management company with a strong focus on Motor Loss Assessing.AAMC is a national company with a geographical footprint in every state and territory overseen by proactive, experienced, qualified and 'hands on' leaders who are there to...

  • Motor Assessor

    2 days ago


    Brisbane, Queensland, Australia Auto & General Australia Full time $80,000 - $105,000 per year

    Brief DescriptionAbout the roleWe're looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.Being a Motor Assessor at Auto & General...


  • Brisbane, Queensland, Australia Allianz Partners Full time $60,000 - $120,000 per year

    About The RoleAs aHome Claims Validatorat Allianz, you will play a pivotal role in ensuring the cost control, performance, and relationship management of our network of building and trade partners within the Insurance Repairs sector. Reporting directly to the Head of Operations, Home & Easy Living, your focus will be on validating claims, managing scope...