Home Assessor

4 weeks ago

Brisbane, Queensland, Australia Auto & General Australia Full time

Join to apply for the Home Assessor role at Auto & General Australia.

The Home Assessor reports to the claims team and is responsible for assessing and reporting on damages, discussing and agreeing upon the best repair methods with our panel of home repairers, while ensuring customer service levels are of the highest standards.

Overview

The Home Assessor is often the first person on site following a home insurance claim. This role provides an opportunity to assist customers in their time of need and be the face of our claims team.

Key responsibilities
  • Attend clients' properties (physically or virtually) and accurately report on building damage to domestic insured properties, in line with policy coverage.
  • Provide accurate scopes of works for rectification works to be carried out on insurable events.
  • Support claims by reviewing expert reports, providing technical advice and recommendations on policy coverage to the claims team.
  • Submit reports and review SOWs and documentation in a timely manner (as per set SLAs).
  • Determine and advise on the overall best method of repair for the building.
  • Adhere to company values and high customer service expectations; conduct customer satisfaction checks related to building repairs.
  • Coordinate and manage projects on complex or large loss claims.
  • Achieve consistent adherence to key performance measures (KPIs).
  • Conduct virtual/desktop assessments and triage; comply with statutory, industry and company requirements.
  • Interstate travel may be required for CAT events.
Experience and qualifications
  • Experience in managing quality building work and enhancing customer satisfaction.
  • Strong understanding of building methodology.
  • Proven ability to produce accurate scopes of works.
  • Exceptional time management and organisational skills.
  • Excellent communication skills and conflict resolution ability.
  • Experience in managing, coaching and appraising builders.
  • Ability to build effective business relationships with builders.
  • Insurance experience is preferred, but not essential.
Benefits
  • Performance recognition with bonuses and perks.
  • Leave options including volunteer days, additional paid leave, paid parental leave, and the option to purchase additional leave.
  • Learning and professional development opportunities.
  • A&G Difference program supporting volunteering and community involvement.
  • Wellbeing support, mental health resources and fitness discounts.
  • On-site events, family days and annual celebrations.
  • Discounts on insurance products and partner offers across Australia.
About Us

Auto & General (A&G) is a major motor and home insurer in Australia, delivering general insurance products through our multi-award-winning brand Budget Direct and partnerships with ING, Qantas, Virgin Money and Coles Insurance. We value inclusive culture and welcome talented, passionate individuals who can help us be Australia's best insurer.

Note to recruiters

A note from Auto & General to recruitment agencies: please avoid unsolicited approaches or resumes to our recruitment team or hiring leaders. Auto & General is not responsible for fees related to unsolicited resumes.


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