Service Technician

1 week ago

Sydney, Australia Anávo Full time

Permanent Full-time
- Anywhere

**Date Posted**:
**Job Reference ID**:
16316

**Location**:
Sydney

**General Job Description**:
**Company**

Our clients specialize in developing and manufacturing photovoltaic inverters and they are rapidly developing markets across the globe with their series of new high-tech inverters. With branches established in Netherlands, Australia & India and R&D labs, purchasing operations and manufacturing facilities overseas, their annual production capacity exceeds 3GW.

They brings solar energy to global users, offering a full range of 1kW to 80kW photovoltaic grid-connected inverter products, energy storage & energy management system. The continuous improvement of after-sales service systems ensures quality and value to customers around the world.

**Opportunity & Responsibilities**
- Liaise & actively collaborate with the International Technical Support team, the Service, Sales & Repair Centre departments to ensure cases are lodged in CRM systems & processed effectively.
- Accurately create reports & document all support cases, including customer & internal communication.
- Assist in commissioning of residential/ commercial Solar Systems
- Efficiently coordinate the logistics of inverters’ replacement dispatch & faulty collection.
- Travel to installers or end user customers to provide service support or emergency repair service (fix, replace, install inverters & communication equipment, upgrade APP, etc.)
- Run training sessions with customers & manage the service partners, including developing new, instructing work flow, providing service files & training both onsite & remote.

**Selection Criteria**

A proactive team player, tech-savvy and fluent English speaker with strong interpersonal & negotiation skills, you will be a go-getter with hands-on approach and strong can-do attitude.
- Minimum 2 years Solar Inverter experience in a Field Service/ Support capacity (C&I background is an advantage).
- Solid technical understanding of Solar PV systems, network technologies & electronics/ electrical installations.
- Ability to read & interpret schematics with a good understanding of HV & measurement equipment.
- Strongly networked within the Solar PV industry, especially residential & commercial space.
- Valid Driver’s license. Willingness to travel weekly locally; national & international travel when required.

**Apply**

LI-DNI

**Key Facts**:

- Service Engineer opportunity to work on new high-tech Solar inverters.
- Sydney based role with competitive salary and travel allowance.
- Hybrid working model with 2-3 days/ week in office.

**Full Job Description**:
Join an international developer and manufacturer of PV Inverters to support after-sales product servicing to installers and customers in AUS & NZ.

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