Field Service Technician

1 day ago

Sydney, New South Wales, Australia Interloc Full time $60,000 - $90,000 per year

POSITION DESCRITION

Position Details

Job title:  Field Services Technician

Reporting to: Technical Services Supervisor

Direct reports: NIL

Employment Term:Full-time (minimum 38 hours p/w)

Location: Silverwater NSW, CBD Metro, Interstate

Position Overview

Provide technical support in locking systems installed by Interloc which span across multiple projects within Australia. Support is provided by onsite services and remotely.  Support focus includes both customer and supplier in various areas of new and existing products, user acceptance training and project delivery.

Working in a small, and fast paced team, the Site Technician is responsible for implementing, servicing and managing client sites in relation to Interloc's digital locking products. The Site Technician will be the primary point of call for all client sites under their designated state.

The Site Technician is proactive in changes of current and emerging technologies with employing best practices for different digital locking solutions.

Reporting directly to the Technical Services Manager, the Site Technician will be required to work closely with other technicians and support staff throughout Interloc. On occasion, Site Technician will be required to allocate tasks to Casual employees on an ad-hoc basis under the direction of upper level management and/or supervisory staff.

Role and Responsibilities (Technician)

  • Configure locking system products as per customer request
  • Interact directly with customers to troubleshoot and solve configuration / installation issues
  • Provide technical solutions in a professional manner and to agreed timeframes
  • Manage time efficiently and effectively with focus on project timelines, implementation schedules and general administrative tasks (both remotely and onsite)
  • Provide training on new and existing products to Interloc staff, customers and stakeholders
  • Document customer site configurations within their environment
  • Work with stakeholder feedback on issues in relation to current and existing products, and, provide internal recommendations based upon these findings

Skills & Experience

  • Experience in working both onsite and remotely
  • Ability to proactively self-manage time and project plans as they are made available
  • Demonstrated skills in Customer Service
  • High analytical and problem-solving skills
  • Some basic low level experience in I.T navigating network configuration and command prompt experience, not mandatory but advantageous.
  • Experience in Microsoft based operating systems
  • Able to follow policy and procedural documentation
  • Excellent verbal, written and communication skills
  • Current drivers license
  • Must be availability to travel interstate (when required)
  • Permanent Residency / Citizenship to Australia

In addition, the following skills will be favoured upon;

  • Experience working in an IT Support role (Service Desk, Helpdesk, System Administration)
  • Technical documentation writing and understanding of documents
  • Basic network principles in TCP/IP and LAN

Behavioural Fit

  • Able to work collaboratively and autonomously
  • Customer and sales focused
  • Demonstrates resilience
  • Builds and grows relationships with stakeholders, vendors and suppliers
  • Takes personal accountability and is self-motivated
  • High interpersonal skills

  • Field Service Technicians

    2 weeks ago

    Sydney, New South Wales, Australia Private Advertiser Full time $90,000 - $120,000 per year

    Field Service TechniciansAre you an experienced Field Service Technician looking for your next challenge?Are you experienced in OEM builds, breakdown minor and major repairs?Do you have experience working on construction machines such as telehandlers and access equipment?If so, we want to hear from youThe Company​We are a privately owned company & have...

  • Field service Technician

    22 hours ago

    Sydney, New South Wales, Australia Penske Australia Full time $80,000 - $120,000 per year

    Field service Technician - Off highway Your New Opportunity: Due to an internal promotion, fantastic full time, permanent role has come up for a Diesel Technician to join our Off Highway Field Service Team. You'll be based from Chipping Norton as a Field Service Technician, with a focus on power generation, marine, rail and industrial No two days will be...

  • field service technician

    2 weeks ago

    Sydney, New South Wales, Australia Bigdog Diesel Repairs Full time $90,000 - $120,000 per year

    BIGDDOG DIESEL REPAIRS ARE SEEKING:Plant mechanical / HD Diesel Mechanic / Auto electrical Field Service Technicians with experience in all aspects of Mechanical, electrical and hydraulic repairs, maintenance and servicing to a variety of on and off-road equipment.Civil/ mining/ Agricultural/ crushing/ screening/ excavation and On-road equipmentService...

  • Field Service Technician

    2 weeks ago

    Sydney, New South Wales, Australia Herrenknecht Australia Full time $90,000 - $120,000 per year

    Herrenknecht is a world-leading supplier of mechanized tunnelling machines and associated equipment for all round tunnelling solutions.  Herrenknecht Australia, a subsidiary of the global organisation, operates with a small, dedicated team offering site support to active local tunnelling projects before, during and after TBM excavation.  In-house...

  • Field Service Technician

    2 weeks ago

    Sydney, New South Wales, Australia Cummins Talent Acquisition Full time $60,000 - $90,000 per year

    You will make an impact in the following ways:Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools  Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor  Performs preventative maintenance activities as...

  • Field Service Technician

    24 hours ago

    Sydney, New South Wales, Australia Air Powered Services Full time

    Field Service Technician – Compressed Air & Generator ExpertStable and ongoing Full-Time opportunity I Expert in Compressed Air I Diesel Power Generators I Variety every day I Workshop + customer sites I Hire, Service & Sales | Competitive Hourly Rate + Overtime + IncentivesAbout UsWe provide high-performance solutions across Hire, Service, and Sales –...

  • Field Service Technician x 2

    1 day ago

    Sydney, New South Wales, Australia Hays | Facilities Management Full time $75,000 - $85,000 per year

    2 x Field Service Technicians required for a global companyStep into a career that moves - Become an Automatic Door TechnicianYour new companyA global company are looking for a hands-on role where no two days are the same.Want to work with cutting-edge technology and be part of a global leader in smart access solutions? This is your chanceWe're hiring 2 x...

  • Field Service Technician

    5 days ago

    Sydney, New South Wales, Australia Rotork Full time $90,000 - $120,000 per year

    Company Description Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.Our purpose is Keeping the World Flowing for Future Generations.For over sixty years, the world has relied on us to create the things that keep everything...

  • mobile service technician field service

    1 day ago

    Sydney, New South Wales, Australia Pirtek Blacktown Pty Ltd Full time $60,000 - $80,000 per year

    We are an Independent Franchised Business and are seeking the appointment of a Mobile Service Technician for our Blacktown Service and Supply Centre.The Pirtek Group is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hoses and hydraulic equipment..You will actively provide the company's...

  • IT Field Technician

    1 day ago

    Sydney, New South Wales, Australia IntraTec Full time $104,000 - $130,878 per year

    We are an MSP based in Camellia looking to add an I.T Field Technician on a six month fixed term contract, with the potential of a full time role at the end of the contract, to join our team. Specializing in the Aged Care and NFP industry we support multiple small to medium clients.As our clients are situated all around Sydney the Field Technician will be...