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Field Service Technician

2 weeks ago

Sydney, New South Wales, Australia Interloc Full time $90,000 - $120,000 per year

POSITION DESCRITION

Position Details

Job title:  Field Services Technician

Reporting to: Technical Services Supervisor

Direct reports: NIL

Employment Term:Full-time (minimum 38 hours p/w)

Location: Silverwater NSW, CBD Metro, Interstate

Position Overview

Provide technical support in locking systems installed by Interloc which span across multiple projects within Australia. Support is provided by onsite services and remotely.  Support focus includes both customer and supplier in various areas of new and existing products, user acceptance training and project delivery.

Working in a small, and fast paced team, the Site Technician is responsible for implementing, servicing and managing client sites in relation to Interloc's digital locking products. The Site Technician will be the primary point of call for all client sites under their designated state.

The Site Technician is proactive in changes of current and emerging technologies with employing best practices for different digital locking solutions.

Reporting directly to the Technical Services Manager, the Site Technician will be required to work closely with other technicians and support staff throughout Interloc. On occasion, Site Technician will be required to allocate tasks to Casual employees on an ad-hoc basis under the direction of upper level management and/or supervisory staff.

Role and Responsibilities (Technician)

  • Configure locking system products as per customer request
  • Interact directly with customers to troubleshoot and solve configuration / installation issues
  • Provide technical solutions in a professional manner and to agreed timeframes
  • Manage time efficiently and effectively with focus on project timelines, implementation schedules and general administrative tasks (both remotely and onsite)
  • Provide training on new and existing products to Interloc staff, customers and stakeholders
  • Document customer site configurations within their environment
  • Work with stakeholder feedback on issues in relation to current and existing products, and, provide internal recommendations based upon these findings

Skills & Experience

  • Experience in working both onsite and remotely
  • Ability to proactively self-manage time and project plans as they are made available
  • Demonstrated skills in Customer Service
  • High analytical and problem-solving skills
  • Some basic low level experience in I.T navigating network configuration and command prompt experience, not mandatory but advantageous.
  • Experience in Microsoft based operating systems
  • Able to follow policy and procedural documentation
  • Excellent verbal, written and communication skills
  • Current drivers license
  • Must be availability to travel interstate (when required)
  • Permanent Residency / Citizenship to Australia

In addition, the following skills will be favoured upon;

  • Experience working in an IT Support role (Service Desk, Helpdesk, System Administration)
  • Technical documentation writing and understanding of documents
  • Basic network principles in TCP/IP and LAN

Behavioural Fit

  • Able to work collaboratively and autonomously
  • Customer and sales focused
  • Demonstrates resilience
  • Builds and grows relationships with stakeholders, vendors and suppliers
  • Takes personal accountability and is self-motivated
  • High interpersonal skills