Own Channel Delivery Specialist

**Perm role**
- **Surry Hills based with WFH flexibility**
- **Be part of exciting digital growth
**About WooliesX**:
WooliesX is part of the Woolworths Group. We're an innovation business that brings together the brightest minds in e-commerce, technology, media and data to transform the way people live and shop. We're here to create better everyday experiences for our customers. In the big picture, and the fine detail. In moments big and small.

We've worked together with our partners to create all kinds of initiatives you know and love - like Everyday Rewards, one of Australia's most popular loyalty programs.

**The Role**:
This is a technical role to build and execute multi-channel campaigns and initiatives.

They must work well under pressure, ensuring the smooth and efficient running of campaigns & initiatives.

The role sits within the Digital Media Practice, whose goal it is to establish an industry leading Digital Media team and scale our Digital Media Advertising, Trading and Data Driven Delivery capabilities to drive incremental customer, supplier and business value. As part of the Media Implementation: Build & Code Chapter, the role focuses on optimised data driven delivery of campaigns across all owned channels that is ‘Customer 1st’.

**What am I accountable to deliver?**
- Create dynamic attributes using Salesforce Marketing Cloud’s unique scripting language AMPscript
- Champion & execute a personalisation and one to one communications approach
- Use technical advances/approaches to optimise campaign deliverability
- Communicate opportunities based on observations to drive incremental customer LTV(Lifetime Value)
- Execute according to the campaign calendar and ensure campaigns are developed on time and within budget
- Review accuracy in communications including: copy, product and terms & conditions
- Liaising with internal and external stakeholders

**What do I need to be successful?**
- Expert in HTML and CSS
- Proficient in AMPscript
- Experience working with customer databases and/or complex data
- Comfortable working with numbers
- Attention to detail with a high standard of verbal and written communication
- Customer-centric thinker
- Strong analytical ability and technically savvy
- Great stakeholder management and communication skills
- Able to deliver high quality outcomes in a timely manner
- Must be able to multitask to meet deadlines while maintain high quality of work

**Desirable**
- Experience in JSON
- E-Commerce Systems and CMS experience
- Social media experience
- Experience in lifecycle management
- Digital or Direct Marketing experience

**What are the key competencies for the role?**
- Highly developed written and verbal communication
- Lateral thinker and present with excellent interpersonal attributes
- Works well under pressure to deliver results whilst maintaining values
- Able to articulate ideas and deliver in a way that is clearly understood and achieves outcomes
- Strong ability to problem solve
- Innovative and not content with the status quo, always looking for new ways to delight our customers
- Ability to manage internal and external stakeholder relationships
- Ability to confidently provide business improvements and implement effective operational processes Leadership
- Innovative, strategic thinker, customer focused, able to deal with ambiguity, self-motivated
- Collaborative mindset
- Articulates vision and sets appropriate goals
- Responsive to Squad/Chapter needs
- Sound interpersonal skills to work hand in hand with internal teams

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

**We’d love to hear from You
Find yourself in a job that found you If this role is not quite right but you are interested in a career at Woolworths you can **join our talent community **by registering your expression of interest here.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. W