Claims Team Manager

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
At Coles Group Insurance, we protect our people, customers and business. From property and cyber, to public liability and workers compensation, we work across the company to understand our risks, provide exceptional coverage, deliver strategic advice, and bring our business goals and values to life.

**About the role**:
Reporting to the State Manager - Workers Compensation, you lead an experienced claims management teams and deliver business on business objectives through taking a strategic approach to claims management.

On a day-to day basis you’ll be demonstrating strong leadership and working towards reducing workers compensation liabilities and managing reputational risks for our business.
You’ll also:

- develop, mentor and lead a high-performing and cohesive team that is enthusiastic, strategic, efficient and outcome-focused
- develop a thorough understanding of each Business and establish strong relationships with key stakeholders to manage claims effectively, reduce liabilities and reputational risk
- engage and provide trusted advice to our businesses to minimise the current and future claims’ risks
- build team capability in understanding drivers of successful return to work claims management and implement strategies to ensure the team achieve strong return to work outcomes
- assist in develop and continuously improve operational claims management and ensure compliance with all regulatory requirements.

***
**About you and your skills**:
We are looking for a passionate leader with demonstrated experience in leading, coaching and developing high performing teams. You will also need significant experience within workers compensation claims management.

You’ll also need:

- understanding and ability to coach on relevant claims management processes (e.g. determination of claims benefits, rehabilitation principles, health and claims management systems)
- strong stakeholder management skills and ability to influence at all levels
- excellent communication, problem-solving, conflict management and resolution skills
- a qualification or certification in a health or business-related field will be highly desirable.

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 84909

Employment Type: Fixed Term

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