Ndis Service Delivery Manager

2 weeks ago

Campbelltown, Australia Liberty Care Service Aus PTY Ltd Full time

As a NDIS Service Delivery Manager - SIL, you will be,
- Responsible for achieving and optimising operation performance and timely delivery of quality and safe client services for our SIL houses across NSW.
- Implementing operational plans to improve efficiency and performance including planning, delivery, and evaluation of work processes.
- Ensure compliance with NDIS standards and implement quality assurance processes that enhance service delivery.
- Identifying areas of improvement and imbed change initiatives.
- Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks.
- Manage and lead a team of house team leaders.
- Ensure an optimal intake and on-boarding process for all prospective, new and existing customers.
- Ensure optimal support of our customers through outcome reporting and plan review.
- Collect and evaluate data that contributes to decisions regarding service delivery, growth and innovation.
- Monitor the quality of customer record keeping including notes and uploads on company software.
- Develop and implement strategies to acquire customer satisfaction and feedback information. Analyse customer feedback and make plans and recommendations for action in collaboration with Service Delivery.
- Implement and champion our Quality Management System. Ensure our policies and practices reflect contemporary, evidence-based service approaches that meet legislative and regulatory requirements, particularly the National Disability Insurance Scheme, contributing to their development and review as requested.
- Develop and implement key stakeholder engagement strategies pertaining to intake and scheduling including internal Service Delivery, Finance and People & Culture.

**About You**

As NDIS Service Delivery Manager:

- Significant and proven experience with a record of achievement in managing the delivery of NDIS Services.
- Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes.
- Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence.
- Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders.
- Experience at operational management level with full financial responsibility and operational reporting.
- Demonstrated effective people leadership including the management of workplace culture, performance, complaint and concerns.
- Proven capacity to operate both strategically and operationally with expertise in customer service execution.
- Demonstrated experience in budget management and knowledge of financial principles.
- You have a tertiary qualification in related field/disability or significant skills, knowledge, and experience.

Pay: $100,000.00 - $110,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Campbelltown, NSW 2560

Application Deadline: 20/12/2024
Expected Start Date: 03/12/2024

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