Service Coordinator

2 weeks ago

Pakenham, Australia Civilmart - Precast Civil Industries Full time

**Introduction**:
**Who We Are**:
Civilmart and Infrastructure Products Australia (IPA) have come together under the global parent company CRH. This merger marks a significant step in strengthening Australia’s civil infrastructure supply chain by combining the expertise and capabilities of two of the most recognised names in precast and civil concrete manufacturing.
**The Opportunity**:
Working closely with technicians, customers, and internal teams, you’ll ensure jobs are completed safely, on time, and to specification. From allocating resources and tracking progress, to resolving scheduling conflicts and maintaining compliance, this role is perfect for someone who thrives under pressure, communicates effectively, and takes pride in delivering service excellence that keeps our operations moving.
**What we’re looking for**:

- Proven experience in service coordination, scheduling, or a similar role
- Excellent organisational and time management skills, with the ability to manage multiple priorities
- Strong verbal and written communication skills, with the ability to handle escalations professionally
- Proficiency with scheduling or service management software (Pronto experience highly regarded)
- A customer-first, solutions-focused mindset
- High attention to detail and accuracy in record keeping and data entry
- Knowledge of WHS and quality standards, particularly when coordinating field staff

**It would be highly regarded for the you to have**:

- Computer literacy with CRM or scheduling platforms (e.g. ELMO, Salesforce, ServiceM8)
- Additional understanding of WHS practices specific to field service work
- Experience in a fast-paced, service-oriented environment such as construction, facilities, trades, or manufacturing

Why Civilmart?
- Access exclusive discounts through our Flair Benefits Program
- Salary packaging and novated lease options available*
- Supportive, down-to-earth team culture
- Clear pathways for career progression
- Global opportunities through our CRH network
- Eligibility criteria apply.

**Important Note**:

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