Aps3 Participant Support Officer

2 weeks ago


Gold Coast, Australia HAYS Full time

Join a Federal government agency as Participant Support Officer, on the Gold Coast.

**Your new company**

Join a Federal government agency as Participant Support Officer, on the Gold Coast. This is a 12-month opportunity located in Robina paying $36.27/hour plus super.

**Your new role**
- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the NDIA Business systems.

**What you'll need to succeed**
- Passionate about delivering excellent customer service to participants and clients in order to help achieve positive outcomes
- Experience in the disability, health or aged care sector is a plus
- Must be Australian Citizens

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508**#2774554



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