Aps3 Participant Support Officer

5 days ago


Gold Coast, Australia HAYS Full time

Join a government agency as their APS3 Participant Support Officer 12-month contract in a central location

**Your new company**

Our client is a federal government agency based centrally in Robina. Due to their growing demands and workload, they are seeking an APS3 Participant Support Officer to join their team on a 12-month contract.

**Your new role**

As the APS3 Participant Support Officer, you will assist participants in person and over the phone by handling enquiries, appointment setting, making assessments on eligibility for funding, and general administration support to the wider team. Your role will involve:

- Managing and resolving participant matters
- Providing counter / reception support for the local office including participant enquiries in the self-help kiosk and online
- Resolving customer enquiries, providing information and referring customers where needed
- Coordinating appointments
- Undertaking research and investigation activities
- Receiving and recording complaints and feedback

**What you'll need to succeed**

To be successful as the APS3 Participant Support Officer, you will have
- Previous experience in a similar role - reception, customer service, administration (minimum of 2 years)
- Excellent communication skills, both written and verbal
- The ability to build rapport and maintain strong relationships
- The ability to manage and deal with challenging conversations and behaviours
- Australian Citizenship is a must

**What you'll get in return**

In return, you will receive a 12-month contract with a federal government agency based in Robina, an attractive hourly rate of pay and a rewarding opportunity.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2852588



  • Gold Coast, Australia HAYS Full time

    Opportunity to make a difference in your community **Your new company** Our client is a very reputable Public Sector Department on the Gold Coast with a predominant focus on the community. They are a very large and diverse department who are seeking a Participant Support Officer to join their team on a 12 month contract. **Your new role** Your role as the...


  • Gold Coast, Australia Hudson Australia Full time

    Answer incoming calls and respond to counter enquires from members of the veteran community, including current and former members of the Australian Defence Force - their families and representatives, other government departments and agencies and ex-service organisations. **Work Environment** In VAN, staff participate in a rostered environment to respond to...


  • Gold Coast, Australia Chandler Macleod Full time

    **About the company**: As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. This is a great...


  • Gold Coast, Australia Rize Support Full time

    Experienced Disability Support Worker - Gold Coast - Rize Support (STA service provider); Casual Position About us: We are dedicated to enriching the lives of NDIS participants through exceptional short-term accommodation programs that take place on a regular basis and cater for all abilities. Our commitment is to create a supportive and inclusive...


  • Gold Coast, Queensland, Australia Bond University Full time

    First Nations Simulated Participants (Multiple Positions)Casual AppointmentReference number: 134331786About the positionAs Australia's first private not-for-profit university, Bond University has earned an international reputation as a leading independent university. Imbued with a spirit to innovate, a commitment to influence and a dedication to inspire...


  • Gold Coast, Queensland, Australia Support Worker Co. Full time

    Support Worker Co is a leading Support Worker Agency that provides best-fit Disability Support Workers to Disability Service providers across Australia.We are currently seeking Casual Support Workers to support adult NDIS participants in SILs, & respite services across Southport, Palm Beach and surrounding suburbs in the Gold Coast region.Female Support...

  • Care Coordinator

    2 days ago


    Gold Coast, Queensland, Australia beBeeCare Full time $80,000 - $120,000

    Job OverviewWe are seeking a qualified Care Coordinator who is passionate about participant wellbeing and is not afraid to advocate for improved care standards.As an organisation that values clinician-led initiatives, we understand the challenges of providing high-quality care and have created a supportive environment where clinicians can thrive.Conduct...


  • Gold Coast, Australia HAYS Full time

    Opportunity to be a part of a team oriented culture and positive environment **Your new company** This agency is responsible for the implementation of major changes with personal disability funding happening across the county. This person centric model will offer individuals with disabilities and their families more choices, more independence, and a better...


  • Gold Coast, Australia Queensland Government Full time

    **The Child Safety Support Officer key responsibilities are**: Ensure that service delivery is consistent with departmental policies and procedures, departmental objectives and current trends. Provide culturally appropriate prevention, early intervention, and family support strategies to children and families including referral, provision of information,...


  • Gold Coast, Australia Queensland Government Full time

    **The Child Safety Support Officer key responsibilities are: Ensure that service delivery is consistent with departmental policies and procedures, departmental objectives and current trends. Provide culturally appropriate prevention, early intervention, and family support strategies to children and families including referral, provision of information,...