Aps3 Participant Support Officer

2 weeks ago

Gold Coast, Australia HAYS Full time

Join a government agency as their APS3 Participant Support Officer 12-month contract in a central location

**Your new company**

Our client is a federal government agency based centrally in Robina. Due to their growing demands and workload, they are seeking an APS3 Participant Support Officer to join their team on a 12-month contract.

**Your new role**

As the APS3 Participant Support Officer, you will assist participants in person and over the phone by handling enquiries, appointment setting, making assessments on eligibility for funding, and general administration support to the wider team. Your role will involve:

- Managing and resolving participant matters
- Providing counter / reception support for the local office including participant enquiries in the self-help kiosk and online
- Resolving customer enquiries, providing information and referring customers where needed
- Coordinating appointments
- Undertaking research and investigation activities
- Receiving and recording complaints and feedback

**What you'll need to succeed**

To be successful as the APS3 Participant Support Officer, you will have
- Previous experience in a similar role - reception, customer service, administration (minimum of 2 years)
- Excellent communication skills, both written and verbal
- The ability to build rapport and maintain strong relationships
- The ability to manage and deal with challenging conversations and behaviours
- Australian Citizenship is a must

**What you'll get in return**

In return, you will receive a 12-month contract with a federal government agency based in Robina, an attractive hourly rate of pay and a rewarding opportunity.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

2852588

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