Participant Support Officer

5 days ago

Gold Coast, Australia HAYS Full time

Opportunity to make a difference in your community

**Your new company**
Our client is a very reputable Public Sector Department on the Gold Coast with a predominant focus on the community. They are a very large and diverse department who are seeking a Participant Support Officer to join their team on a 12 month contract.

**Your new role**
Your role as the Participant Support Officer will see you undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. Provide advice to a range of internal and external stakeholders. Responsibilities include but are not limited to:

- Managing and resolving participant matters by actioning planning tasks
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed
- Receiving and recording complaints and other feedback in the organisations business systems

**What you'll need to succeed**
To be successful in this role you will have exceptional oral and written communication skills, the ability to work in a ever changing environment and be able to multitask whilst working to tight time frames. You will have previous experience in a similar role where you managed your own workload.

***

**What you'll get in return**
In return you will be offered a 12 month contract with the possibility of an extension within an exciting and diverse industry and get the chance to further develop your current skills set. You will also get the opportunity to be a part of a team-oriented culture and positive environment.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2718147

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