Assistant Program Officer

**Assistant**Program Officer**
- ** Employment Type**: Temporary until 21 January 2027
- ** Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
- ** Grade**: Clerk Grade 5/6
- ** Salary Range**: $97,027 - $107,059 p.a. base salary dependent on experience, plus 11.5% superannuation

**Who we are**

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

**The opportunity**

In this role you will undertake a range of activities to support the effective implementation and monitoring of digital programs, in support of organizational objectives

**Your day-to-day responsibilities will include**:

- Manage Team sharepoint and ensure content is regularly reviewed
- Assist in development of program documentation templates, guides and materials
- Assist in preparing program-related documents such as governance packs, status updates, reports, discussions papers
- Assist in research and analysis efforts to build GTP’s Community of Practice and other capability uplift efforts
- General administration

**What you will bring to this role**:

- A growth mindset and willingness to continuously adapt and improve ways of working
- Demonstrated experience in contributing to and supporting the implementation and monitoring of programs within a continuous improvement framework to ensure high standards and incorporation of learnings in future projects.
- Experience in contributing to the development and compilation of supporting material to ensure program implementation meets organisational objectives and outcomes, while undertaking and supporting project-related activities, including preparing briefs and progress reports, to ensure effective delivery of industry regulation projects and programs.
- Experience in assisting team members with task completion and project implementation, while communicating with stakeholders to provide updates on project status and associated issues.

**AI Statement**

**How to apply**

Please attach your updated resume and cover letter cover letter maximum 1 page) outlining how you meet the skills and experience of this role.

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date: Wednesday, 16th of April 2025 at 09:59am**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process