Customer Service Coordinator

2 days ago

Matraville, Australia Opal. Full time

**Discover Opal.**

We manufacture goods that you see, touch, and use every day and our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions, and sustainability

**Discover the Opportunity....**

We have a new opportunity available for a Customer Service Coordinator to join the team at our B9 Botany Paper Mill.

Other Opal business groups are a key customer of our paper mills, and as such this role has significant interactions with other internal teams within Opal. For our external interactions with customers outside of Opal, the role would be responsible for managing paper orders, monitoring stock and communicating any issues as needed.

You will contribute to the success of Opal by:

- Providing stock management oversight and reporting and monitoring paper stock movements
- Ensuring stock information, inventory data and reports are sent to customers as requested
- Ensuring sales orders are processed accurately and on time
- Responding to customer queries regarding products, pricing and delivery on time
- Providing daily monitoring of despatch operations at all mills and warehouse sites, including all export wharf deliveries, interstate road/rail deliveries and local deliveries

**Discover Yourself.**

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

Specifically for this role, we expect you will have;
- Advanced excel reporting and analysis skills
- Some experience in either an entry level supply chain, logistics, customer service or administrative role
- A good track record of working effectively with large amounts of data
- Ability to build productive working relationships both internally and externally
- Understanding of SAP or other ERP systems is advantageous

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