Services Sales Specialist

2 days ago

Perth, Australia Vertiv Full time

**Key responsibilities**:

- **Sales Achievement**:Build and maintain a robust sales pipeline focused on maintenance contract renewals, warranty-to-service contract conversions, and upsell opportunities within the installed base.
- **Focus on growth**:Deliver on sales growth by actively identifying, qualifying, and pursuing new business opportunities with our existing customer accounts.
- **Customer engagement**:Actively participate in account handovers of new customers in the specified state.
- Conduct regular customer service reviews including face-to-face meetings, to understand service needs and position Vertiv’s offerings effectively.
- **One Vertiv**:Collaborate closely with field Customer Engineers and Service Supervisors, to uncover service opportunities, align on customer priorities, and support and deliver on our retention strategies.
- **Understanding customer’s requirements**:Develop tailored proposals and solutions that address customer requirements and contribute to long-term service engagement.
- **Sales Funnel Management & Forecasting**:Build and manage a healthy, high-quality sales pipeline. Maintain accurate forecasting and reporting to ensure visibility of progress toward sales goals. Consistent update of pipeline in CRM.
- **Collaboration**:Work collabirately across the service BDM team and product sales teams to ensure we are delivering the best customer experience.
- **Process Improvement & Customer Experience**:Proactive use of Vertiv Operating System to enhance continuous improvement efforts. Continuously seek ways to enhance sales processes, engagement approaches, and customer interactions to maximize satisfaction and conversion rates.

**WHS, Environment & Quality**:

- Comply with all Work, Health & Safety, Environment and Quality obligationsActively promote safety in the workplace-
- **Employees reporting to Incumbent**- N/A- **Main contacts within Company**-
- Associate Director Service Sales, ANZ
- Service Sales BDM’s
- WA Service Supervisors
- Internal Contract Sales
- Service Operations Team
- Project & Service Team
- Supply Chain Team
- Customer Engineers
- Senior Direct Sales, ANZ
- Application Engineers
- Product Managers-
- **Main contacts outside the Company**-
- Customers, Facilities Managers, Customer’s contractorsChannel Partners-
- **Specialist Knowledge**:
3-5 years experience in service sales
- Business development experienceStrong commercial acumen-
- **Practical Experience**:
Sales experience in service sales, consistently meeting or exceeding targetsStrong presentation and communication skills-
- **Education/Qualification**:

- Tertiary qualification in Business, Engineering or related field-
- **Personal Attributes**:
Customer first mindset and approach
- Ambitious ‘hunter’ mindset
- Strong relationship building skills
- Excellent interpersonal and communication skills

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