Rto Customer Services Coordinator

5 days ago

Sydney, Australia Delta Institute Full time

About the role

ABOUT THE ROLE

This position has a focus on meeting and exceeding customer expectations in our small and ambitious RTO. It will strive to support our students and graduate members to ultimately achieve excellent education and training outcomes for them.

It’s responsible for the co-ordination of customer service and communication throughout the life cycle of students and graduate members.

Location: Work from home, ideally Sydney based, with a willingness to meet regularly in person.

Hours: Full time 37.5 hours/week

Remuneration: $ 65,331pa + superannuation + opportunity to salary sacrifice

Key responsibilities:

- Student and graduate member customer services
- Waitlist/pipeline co-ordination including:

- Convert enquiries to enrolments
- Conduct Pre-Training reviews
- Convert students to graduate memberships
- Marketing co-ordination
- Organise and attend student information and support sessions
- Maintaining up-to-date student records
- Communication co-ordination including:

- Stakeholder communication
- Trainer/Assessor communication
- Event and project communication
- Assist in organising and attend face to face workshops and training
- Student and member co-ordination at events
- Assist in compliance administration
- Support the Academic and Operations Co-ordinator as needed

ABOUT YOU

You have a genuine interest and passion for quality customer service and thrive supporting others.

Communication is your strength and enables you to engage with people at all levels. Importantly, you are a team player, calm under pressure, and can prioritise your own workload.

You focus on solutions and enjoy using your persistence and resilience to meet customer’s needs in a demanding environment. You have the ability be flexible and can adapt quickly to change.

You thrive working in small teams, with a positive can-do culture.

And obviously, a love of dogs is a must

**Requirements**:

- Demonstrated RTO experience working as a Student Support or equivalent position.
- Working knowledge of aXcelerate or similar SMS.
- Excellent verbal communication skills.
- Excellent written LLN communications skills.
- Intermediate or advanced computer skills including Microsoft 365.
- Excellent time management.
- Strong attention to detail.
- Willingness to work evenings and weekends as required.

FOR MORE INFORMATION

If you would like to discuss the role, please contact:
Robyn Paikin
RTO Operations & Compliance Manager
Delta Institute
T: 02 9797 7922

To be considered for this position you will need to submit the following:

- A covering letter which addresses each of the above selection criteria; and
- An up-to-date curriculum vitae detailing your work history and main areas of responsibility.

PBA2

Profession: #Client_Services, #Customer_Service, #Education_and_Training

Sector: #Animals, #Education_and_Employment, #Education_and_Training

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