Key Account Manager, Melbourne

2 weeks ago

Melbourne, Australia Tesla Full time

What to Expect
- The Key Account Manager will be responsible for increasing sales to ‘High touch’ corporate clients and/or fleet management and leasing companies in Australia and New Zealand. You will also be responsible for establishing new and maintaining existing relationships to drive repeat sales with these clients, as well as managing the full end-to-end customer journey. The Key Account Manager will closely collaborate with other Account Managers such as Charging or Energy and other teams, including local operations, field sales (Stores) and HQ business sales leadership to drive repeat business and to chart a path for Tesla to become the preferred EV OEM.

What You’ll Do
- Actively partner with the Regional Enterprise Sales Manager to develop a cohesive strategy for the growth of enterprise vehicle sales within Australia and New Zealand.
- Support the Quarterly forward ordering process and participate in demand planning meetings.
- Manage the overall business plan by working with other departments. Facilitate partner meetings regularly and effectively.
- Develop and maintain comprehensive product knowledge in respect of all vehicles, processes and business finance solutions. Conduct competitor analysis on a regular basis.
- Actively collaborate with Tesla teams (field sales and account managers) to provide coaching and training on Business-to-Business sales and have a regular presence in the store environment.
- Use Tesla’s Customer Relation Management system and tools to log appointments, calls, test drives, contacts and meeting notes.
- Ensure customers are fulfilling their contractual obligations (e.g. payment terms).
- Continuous improvement of processes and procedures to reduce operational friction.
- Perform ad-hoc duties as and when required.

What You’ll Bring
- The role will be national and possibly Trans Tasman so you will be expected to travel for periods of time to fulfil the duties of this role.
- Strong analytical skills, combined with project and contract management skills, are essential, as well as the ability to work well both in a team and independently.
- Valid driver’s license with minimum two years’ driving experience
- Customer service experience necessary
- Be a self-starter and a team-player.
- Take ownership and operate with first principles thinking.
- Love to change the status quo and work well in high-pressure situations.
- Be strategic and proactive.
- Be self-aware, flexible and open-minded.
- Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset

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