Global Onboarding Operations Manager

1 day ago

Canberra, Australia Corporate Traveller Full time

**Job no**: 514032

**Brand**: Corporate Traveller

**Work type**: Full time

**Location**: Australian Capital Territory, Virtual - Canada, Auckland, Central, Nationwide, Flexible, Virtual

**Categories**: Corporate & Group Travel

An exciting opportunity to join Corporate Traveller as a Global Onboarding Operations Manager has become available.

**The Role**

As the Global Onboarding Operations Manager, your objective will be to drive the effectiveness and efficiency of the Onboarding experience at Corporate Traveller. You will be a pioneer in this space, as the first dedicated Global Onboarding Operations Manager and need to run sessions with each of the CT countries to understand their processes and ensure the adoption of process changes.

The Global Onboarding Operations Manager will partner with Onboarding leaders across the CT nations to improve processes and optimize the tools/systems needed to achieve a best in class Onboarding experience for our customers whilst focusing on identifying inefficiencies and deploying improvements to enhance productivity and the speed of Onboarding.

You will play an important role in the development of the Onboarding Operations function, bringing to the role a vision that supports CT’s ambitions to scale and drive the adoption of melon across our customer base.

**You will be responsible**:

- Standardise configuration of tools/systems used during Onboarding and drive adoption of the existing tools (Such as Wrike, Salesforce etc.)
- Analyse usage and performance of products, bring strategic recommendations to leadership.
- Stay up to date on new ways to use tech products and deliver best practices to the Onboarding process- Build systems and processes that drive productivity, efficiency, and visibility across the process in alignment with the Onboarding Strategy.-
- Create and maintain a library of content and material to sit in customer hub.-
- Provide materials and data that help to onboard our customers more effectively.-
- Research and develop view of the competitor landscape-
- Communicate with Customer Success, Marketing, Product, Operations, Salesforce, etc. to ensure the ongoing maintenance of strategies and stay up to date on processes within the business.-
- Partner with Technology, Enablement functions & OBW to ensure other areas of the business are upskilled in Onboarding developments.-
- Design, implement, and deliver training in a variety of formats (in-person, virtually, one-on-one) to create an engaging learning experience for any changes rolled out across Wrike.-
- Participation in global calls, cross pillar communication and team education.**Qualifications**:

- In depth knowledge of Salesforce - **Essential**:

- A successful track record of management / leadership performance - **Essential**:

- Project Management experience (Wrike preferable) - **Desirable**:

- Strong understanding of Onboarding objectives - **Desirable**:

- Positive and open-minded attitude - **Essential**:

- Willingness to adapt - **Essential**

**What we offer**:

- Rewards platform, cash health plan, travel discounts, in-house financial
- Employee share plan
- Consistently recognised externally as a ’Great Place to Work’
- Fun, social, egalitarian culture with focus on ownership and responsibility
- Global career opportunities in a network of brands and businesses
- Ongoing training and professional development
- Hybrid working model
- Proud Corporate Social Responsibility platform through the Flight Centre Foundation, Responsible Travel Charter, and Brighter Futures programs

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