Customer Service

18 hours ago

Rowville, Australia GPC Asia Pacific Full time

GPC Asia Pacific is currently seeking a talented customer service expert to join our finance team as a Store Network Credit Officer on a full time basis, to compliment our talented team in our Rowville Support Office.

**What You Will Be Doing**:
**Customer Service**
- Make and receive phone calls from customers and our store network
- Handle customer complaints and resolve queries
- Process journals to resolve banking/receipting issues
- Provide genuine, friendly, prompt service

**Debt collection / credit control**
- Contact customers/stores and investigate reasons for late payments and payment options
- Negotiate a payment plan for customers
- Place accounts on stop credit as required
- Check and investigate disputes or discrepancies with customer accounts

**Account Maintenance**
- Account maintenance and set up
- Set Credit limits for customers
- Ensure appropriate security processes

**Reconciliations and Receipting**
- Ensure all Key Accounts are reconciled
- Reporting as required
- Administration

**About You**
- Customer service experience
- Looking to kick start your professional career, or an experienced person wanting to join a stable, progressive company
- Be available for a full time
- Be willing to work a rotating roster, Mon-Fri 8am and 10am starts
- Demonstrated ability to provide exceptional customer service and develop strong professional relationships
- Excellent verbal and written communication skills
- Intermediate mathematical and literacy skills
- Intermediate computer skills, and confidence with excel

**Some of the reasons we love working at GPC**:

- Part of a global organisation, yet you feel part of a family
- Flexible working arrangements
- Successful, stable, growing business
- Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
- Attractive product discounts across all GPC AP businesses
- Strong rewards & recognition programs
- Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more
- A supportive team environment, where we work with supremely talented people
- Employee Assistance Program for team members and their families
- Career development prospects
- Strong values-based foundations
- Innovation and forward moving are a reality

**About Us**

With 100 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand. With 6,000 employees, GPC Asia Pacific operates a number of portfolio businesses in the automotive parts market, with the most well-known being Repco, NAPA, AMX and McLeod Accessories.

**Thank you for your interest in becoming part of the GPC Asia Pacific family.

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