Customer Service Manager

6 days ago

Rowville, Australia GPC Asia Pacific (APAC) Full time

As Customer Experience Manager you play a vital role leading our customer service team trans-Tasman with a focus on our Network and Retail channel.

You have strong internal cross-functional relationships both at a support office level as well as in the network. Leading a highly energetic team you provide leadership, coaching and accountability of all direct reports ensuring we are optimizing productivity, and the team are delivering first class customer service.

Leveraging technology, you will lead and drive accountability of the team through close KPI and performance-based metrics and ensure compliance to SLA business commitments. Critical to the success in this role is a high performing team that through lived experiences can offer solutions that drive improved customer experiences.

**What will you do**:

- Ensure we meet or exceed the agreed Service Level Agreements of the business.
- Leveraging technology, develop customer service KPI’s that ensure all team members are optimizing their productivity and delivering best in class customer service.
- Be the drivers of our internal REACH and Service Awards program ensuring all awards and certificates go out on time each month, quarter, and year.
- Using technology, such as Zendesk, to drive accountability of internal stakeholder teams they deliver exceptional customer experiences.
- Managing both store and non-store stocktakes ensuring all internal and external requirements are met.
- Work closely with the Customer Service Manager - Trade ensuring the entire customer service team is delivering a first-class customer experience for our three key customer groups being our Network, Trade and Retail.

**About you**:

- Have previous experience managing within a call centre environment
- Possess experience leading a high energy team of 10-20
- Systems experience using Zendesk
- Outstanding communication skills
- Problem solver with the ability to think on your feet

**Looking after you**:
We are committed to ensuring our people are well looked after. In addition to a rewarding and challenging career, we will provide:

- Staff discounts across the GPC Asia Pacific group of Companies
- Private health insurance discounts
- Employee assistance program
- A highly safety conscious work environment
- We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
- Paid volunteer leave allowing you to give back to your chosen charity/community organisation

**GPC Asia Pacific**

Movement is in our DNA. We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia. Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.

Yet we are more than just a parts and service company. We propel people forward.

Send your CV to our Careers Team by clicking APPLY

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

  • Customer Service Manager

    2 weeks ago

    Rowville, Victoria, Australia GPC Asia Pacific Full time $104,000 - $130,878 per year

    As Customer Experience Manager you play a vital role leading our customer service team trans-Tasman with a focus on our Network and Retail channel.You have strong internal cross-functional relationships both at a support office level as well as in the network. Leading a highly energetic team you provide leadership, coaching and accountability of all direct...

  • Customer Service Manager

    7 days ago

    Rowville, Victoria, Australia Remax Doors Full time $70,000 - $120,000 per year

    About usRemax Doors is a progressive and fast-paced company delivering doorway solutions for increasing business productivity and profitability. We design, manufacture, install and service a range of door systems for traffic and energy control in almost every type of building. Next time you see a double-acting door at the back of a supermarket, or a high...

  • Customer Service Officer

    7 days ago

    Rowville, Australia Page Personnel Full time

    Full time Role - Supportive and Friendly Work Environment **About Our Client**: Our client is a globally recognised industry leader in the industrial and manufacturing space. The customer service team consists of individuals who value trust, collaboration and hard work. Our client offers a supportive, growth-mindset environment that encourages individuals...

  • Customer Service Coordinator

    2 weeks ago

    Rowville, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN group of companies including iconic brands A&L Windows & Doors, Airlite Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors is a leading...

  • Customer Service Officer

    2 weeks ago

    Rowville, Australia Stegbar Full time

    **Stegbar** has a strong reputation in the industry for manufacturing high-quality products that enhance the environments in which we live. With our people's safety and development, our work environment's key priority is to provide a supportive, professional, welcoming environment for employees to develop to their full potential. **About our...

  • Customer Service Representative

    1 week ago

    Rowville, Australia IMI Australia Full time

    **Worldwide Market Leader**: - ** Rowville Location**: - ** Opportunity to earn up to 68% of your annual base salary**: - ** Job Security & Comprehensive training**: - ** Great team environment**: - ** No weekend work** **About Us** Norgren, part of IMI plc, has a proud history and proven track record of creating innovative engineering solutions in...

  • Customer Service Officer

    2 weeks ago

    Rowville, Australia JELD-WEN Full time

    **About our Organisation** The JELD-WEN group of companies includes iconic brands A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, Corinthian Doors, JELD-WEN Glass, Kolder Shower Screen & Wardrobes, Regency Shower Screens & Robes, Stegbar Windows & Doors, Trend Windows & Doors and William Russell Doors and is a leading international building...

  • Customer Service Consultant

    2 weeks ago

    Rowville, Australia IPA Personnel Services Full time

    Our client is a major national distributor of mechanical and electrical products from power transmissions to speed control systems. They import and market a comprehensive range of industrial products for complete electro mechanical, power transmission and speed control systems. Your primary focus will be to respond to inbound phone calls and sales orders,...

  • Customer Service Representative

    2 weeks ago

    Rowville, Victoria, Australia Genuine Parts Company Full time $40,000 - $80,000 per year

    Mini Contact Centre; Customer Service - Full Time - RowvilleSupporting a dynamic internal team with retail related enquiriesEntry level role with lots of support & trainingState of the art office with on site parking & top $$$Inbound phone-based customer service/admin. Support internal & external customers with general enquiries + business ops. Rowville...

  • Customer Service Representative

    2 weeks ago

    Rowville, Australia The Energy Alliance Full time

    As a Customer Service Representative at The Energy Alliance, you will be a key point of contact with our clients. You will play a vital role in problem-solving, customer support, and building relationships ensuring a great experience for our clients. **What is on offer?** - Fantastic, collaborative, supportive, and fun team - A permanent full-time position,...