Application Support Officer

8 hours ago

Deakin, Australia Royal Australian Mint Full time

Closing date: 06/07/2025
- **Ongoing/Non-Ongoing**:

- **$99,145 - $108,328 (APS6) + 15.4% superannuation**:

- **Flexible working arrangements available**:

- **Full Time Position**

**About the Mint**
The Royal Australian Mint (‘Mint) makes coins and other minted products to serve the needs of the Australian Economy, foreign countries, investors and collectors. We are stewards of a thriving National Institution that showcases our Nation’s stories through the National Coin Collection and a world-class museum and gallery experience.

The Mint is a small government agency operating within the Commonwealth Government portfolio of the Treasury. The Mint is a Non-Corporate Commonwealth Entity and is Listed under the _Public Governance, Performance and Accountability Act 2013_ (Cth) (PGPA Act). The Mint is covered by the _Public Service Act 1999_ (Cth) (PS Act).

**About Information & Security Branch**

**About the Role**

The Application Support Officer also consults with external support providers and contributes to ICT project work.
- proven problem solving and critical thinking skills
- demonstrated ability to communicate with internal and external stakeholders to identify and resolve issues, particularly with internal stakeholders with various ICT knowledge and skills
- strong proficiency in, and understanding of, information and data management
- strong proficiency in, and understanding of, Enterprise Resource Planning (ERP) and Electronic Document Records Management Systems (EDRMS)
- experience, or an understanding of, working with hybrid ICT ecosystems

**Flexible working arrangements, including work from home, is available for this position.**

The Application Support Officer duties include:
3. Contributing to ICT projects and work packages, providing technical advice and ensuring compliance with legislation, and Mint and whole of government procedures, policies and frameworks.
5. Monitoring customer feedback, service and incidents, and updating processes and procedures based on analysis.
6. Providing 3rd level service request assistance in collaboration with the Service Desk team.

**Security clearance**
This position requires a **Negative Vetting Level 1** security clearance. The successful applicant will be required to obtain and maintain a clearance at this level.

**How to apply**
- A current resume
- A two-page-pitch that describes how your skills meet the requirements of the role as detailed in the position description.

Should you have any questions regarding the role, please contact Brad Chugg (02) 6202 6883.

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