Services Impact

2 days ago

Sydney, Australia Asylum Seekers Centre Full time

**22nd August, 2025**:
**Position**:Services Impact & Engagement Volunteer

**Purpose / Objective**

Engagement and Impact volunteers ensure ASC clients are supported throughout their engagement with the ASC and track the impact of our services in the lives of the people we support.

**Reports to**:Volunteer Coordinator

**Days and hours required per week**:Flexible, 2-4 hours per week.

**Location**:ASC Office Newtown

**Duties & Responsibilities**

The Impact & Engagement volunteers play a key role in supporting our clients beyond their visits to the Centre. By providing regular follow-up, volunteers help ensure ASC services have a sustainable, long-term impact on the lives of our clients.

The Impact & Engagement Volunteer will be responsible for:

- Checking in and surveying clients who have attended the ASC services, reviewing the impact our services has had, and addressing any additional needs
- Identifying and monitoring trends among clients and report it to Direct Supervisor
- Identifying concerns when engaging with clients and escalating when required
- Updating client information when required in the database
- Collecting feedback, updating case files, and assisting in the preparation of reports
- Linking people with relevant internal and external supports or services as appropriate

**Selection Criteria**
- An understanding of issues affecting people seeking asylum in Australia
- An understanding of, or willingness to learn about, trauma-informed practice
- Ability to work collaboratively with other staff and volunteers
- Flexibility and willingness to take on extra tasks as appropriate
- Ability to adhere to policies concerning code of conduct, boundaries and confidentiality

**General Conditions**

All ASC staff and volunteers are required to:

- Adhere to ASC's vision, purpose and values
- Act at all times per ASC's Code of Conduct, Boundaries and Child Protection Policies
- Comply with Work, Health and Safety systems
- Comply with Incident Management Procedures and emergency protocols
- Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways
- Undertake a NSW Working with Children Check before commencement and ensure it is up-to-date
- Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements

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