Relationship Manager, Mid-Level Donors

Relationship Manager, Mid-Level Donors

Join Opportunity International Australia and play a key role in deepening and growing relationships with committed donors, and work with them on their journey to help end poverty and empower communities with dignity and purpose.

• Part time, 3 days a week, 4 days a week considered – flexible work patterns offered across 5 days if preferred
• Sydney, hybrid
• Impactful career opportunity for a relationship builder with Christian values to engage with key mid value supporters on their giving journey

Impact of the organisation

Motivated by the parable of the Good Samaritan, Opportunity seeks to alleviate poverty in developing countries – one family and one community at a time. By providing small loans to families in need, Opportunity helps them grow their own businesses and generate sustainable incomes so they can lift themselves out of poverty with dignity.

To break the cycle of poverty for good, Opportunity also increases families' access to healthcare and quality education, while strengthening communities to reduce the risk of gender-based violence – creating a new future for generations to come.

By joining Opportunity International Australia, you become an integral part of a transformative mission that goes beyond fighting poverty - Opportunity aims to end it. Through innovative programs and microfinance initiatives, Opportunity creates sustainable pathways for economic growth, entrepreneurship, and financial inclusion.

Impact you will have in this role

In this impactful donor-facing role, you will have the opportunity to build, grow and flourish relationships with a variety of mid-level committed and generous supporters.

This part-time role is ideal for someone who thrives on connection, is results-driven, and has a strong customer service mindset.

We are searching for a professional with strong customer service skills, and with proven success growing relationships and meeting set outcomes through creating communication journeys via email, phone and face to face.

Key Responsibilities:

• Grow relationships across a portfolio of supporters, engaging them on their giving journey to help end poverty and empower communities with dignity and purpose
• Lead on donor engagement activities across the mid-value donor base to include personalised calls, engagement events, emails and letters to nurture key donor relationships and provide opportunities to meaningfully connect with donors and build flourishing relationships
• Cultivate and steward relationships with donors towards increased giving, with a focus on retention and upgrades to Major Gifts or Legacy Giving
• Understand each donor and their reason for giving and tailor communications based on each donors interests, motivations and preferences
• Collaborate with the Marketing and Communications teams to create engaging materials and deliver a seamless donor journey
• Identify donors ready for major giving or planned giving and coordinate handovers within the wider team
• Secure program information to prepare compelling proposals, and report back to donors with timely and personalised updates
• Re-engage lapsed donors through targeted strategies in collaboration with the Campaign Manager
• Represent Opportunity at donor events, speaking engagements and networking opportunities
• Track and report on KPIs including retention, donor growth and giving upgrades
• Ensure all donor communications reflect Opportunity's values and impact authentically and respectfully

Skills and experience

We are searching for a relationship builder at heart - driven by purpose, inspired by people, and committed to making an impact.

• A deep alignment with Opportunity's mission and Christian values
• Proven success in fundraising/donor engagement or customer engagement in a sales related role, with a strong focus on delivering outcomes coupled with excellent interpersonal skills
• Strong relationship management experience and the desire to build trusted and long-term connections with supporters on varying levels
• Data driven with the ability to utilise data to drive growth of a revenue generating program
• Experience in developing and managing communication plans to engage customers or donors, with a background in designing online communication strategies as well as delivering personalised engagement via phone or in person
• Excellent written and verbal communication skills, the ability to listen and engage others on a high level
• Strong efficiency, accuracy and attention to detail, particularly in relation to time management, multi-tasking, prioritising tasks
• A team player with a high level of emotional intelligence and integrity

Applications 

Please apply by uploading your resume and tailored cover letter.

Please direct all enquiries to Nadia Pachon at Impact Advising on

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are a representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in workforces