Service Design Analyst

3 days ago

Canberra, Australia Experis Full time

**_Role: Service Design Analyst_**

**Contract duration**: 12 months

**Extension Term**: 12 months

**Number of Extensions**: 2

**Location of work**: ACT, Offsite
- Attend the Agency's Canberra Office for the first week of their engagement to undertake compulsory training and to meet team members and various Agency personnel.
- Travel to Canberra at least once per month for a minimum of 4 working days for key stakeholder, team, and organisational events.

**Overview**:
Our large Federal Government client is seeking for a Service Design Analyst to work in support of various projects within the department. As a Service Design Analyst, you will develop services based on evidence of user needs and organisational outcomes.

Indicative duties include, but are not limited to:

- design of new or changed service solutions
- ensuring new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and service capabilities
- Updating and configuring Service management systems and tools.

Key knowledge or experience areas include:

- A minimum of two years experience in Service Architecture or Service Design with exposure to technology architectures and management systems
- ICT Processes, roles and capabilities
- Measurement methods and metrics

**Selection Criteria**:
**Essential Criteria**:

- A minimum of two years of experience in Service Architecture / Service Design.
- Experience in Business Analysis or Solution Analysis with demonstrable record of success and achievement
- Knowledge of Agile and Waterfall project methodologies.
- Minimum training requirement of ITIL v3 / v4 foundation.

**Desirable Criteria**:

- Experience with one or more IT Service Management tools / backend IT systems
- Service Design Intermediate/Managing Professional ITIL v3/v4

**_ Please note, due to the nature of the work Australian Citizenship and an active NV1 clearance is mandatory_**

**_ Interested?? Please hit APPLY NOW Button or you can also call on _**_0450813012_**_ for a confidential discussion._**

**Shwetha Bhaskar**
- Aboriginal and Torres Strait Islander people are encouraged to apply._
- Experis Pty Ltd is a wholly owned subsidiary of ManpowerGroup_

State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856

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