Learning Support Coordinator

**Learning Support Coordinator**

**About Nortwest Pty. Ltd**

Nortwest College is a Registered Training Organisation (RTO) providing industry based vocational education. The college campuses are located in Sydney and Adelaide. The college offers a variety of courses including Trade, Business, Information Technology and Project Management as well as ELICOS courses. The courses are developed by industry trained professionals that provide practical gateways to career opportunities and/or higher education. Nortwest provides a caring and supportive learning environment to its students who come from a wide range of cultures and backgrounds.

**PURPOSE OF THE POSITION**:
The purpose of the role of the Learning Support Coordinator is to provide dedicated on-campus student support in the form of supervised and guided self-access. In addition, the role will support academic management with a range of administrative tasks such as marking, student completions, assessment moderation, student progress meetings, faculty support and other tasks that support the college’s national delivery alignment and student experience initiatives. It is envisaged that these roles at each campus will form part of the core faculty team, providing leadership and demonstration of our core values and missions within our wider community.

The Learning Support Coordinatoris a Full-Time position which operates on campus, 9:30am to 6:00pm Monday - Friday. These hours may be adjusted to reflect the changes in delivery and student demand. Reporting to the General Manager the Learning Support Coordinatorwill provide support to the faculty and academic management team in managing our day-to-day operations as per the key and general duties mentioned below.

**KEY RESPONSIBILITIES AND DUTIES**:

- Supporting students at risk through the management of our Academic Intervention Strategy
- Running Academic Progress meetings for students
- Following up key student concerns
- Reviewing student support plans and documentation
- Ad-hoc student support as required
- Managing student support sessions during term break
- Conducting Quality Assurance checks on attendance, assessments, and more
- Completing nationally aligned Assessment Essentials content for a range of qualifications
- Driving completion rate growth in our students through:

- Contacting students who have incomplete assessment tasks
- Booking students in for academic support
- Supporting students through to qualification completion
- Providing exceptional student support
- Daily communication and collaboration with the academic management team
- Assisting casual trainers with pre-sessional support and guidance
- Running on campus orientations and other Nortwest related campus activities/initiatives
- Providing support for Student Services Officers, VET Administration teams and Marketing teams in assisting student queries on campus

**GENERAL RESPONSIBILITIES AND DUTIES**:

- Collecting and relaying feedback on assessments and materials
- Supporting opportunities for professional development of training staff in collaboration with academic management team
- Assisting the department with networking events, marketing events and student experiences
- General support and administration for the department as required.
- Regular communication and collaboration with the academic management team
- Contribute to Work Health and Safety identification and participation in committees when requested ensuring a safe and supported work environment.
- Collaborating with the senior management team to identify, develop and implement key organisational culture, engagement and change initiatives and strategies.

**QUALIFICATIONS**:

- TAE40122 Certificate IV in Training and Assessment and or

TAE50122 - Diploma of Vocational Education and Training
- Post graduate qualification in Business, Education or Management

**KEY LEADERSHIP ACCOUNTABILITIES**:

- Deliver exceptional support for students, trainers and academic management teams.
- Ensure that all face-to-face on campus support classes are supported, including fill in student self-access as required
- Exceptional project management, organisational and administrative skills including the ability to prioritise tasks and meet deadlines
- Act a role model for a culture among staff that is open to change and supports continuous quality improvement, collaboration, respect, accountability and the colleges core values.
- Demonstrate high levels of integrity with decision making and adherence to key legislation and compliance.
- Navigate complex interpersonal scenarios with care, compassion and a high level of emotional intelligence and respect.
- Commitment to teamwork and the construction of a supportive, collaborative work environment with the ability to lead, supervise, coach and mentor employees.
- Ensure a discrimination free environment and Equal Opportunity legislation is reflected in day-to-day actions and relations with students, guests, partners, and staff.