Advanced User

6 days ago

Marsden Park, Australia H&M Full time

Company Description
**Hiring Now**

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our Values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.

Be yourself & more at H&M.

**Job Description**:
**About the Role**

The logistics team currently have a number of Advanced User roles available throughout the Marsden Park Warehouse.

By acting in line with our values and being a role model, you contribute to H&M’s business success. No matter what your role may be at H&M - WHAT you do is as important as HOW you do it.

**Your Day to Day**
- Support end users in the day-to-day work and act as an advanced system user within the inbound department:

- Conduct system clean-up and system routines
- Support end-users on daily system-related issues
- Feedback to System Specialist (ex-Super Users)
- Conduct basic troubleshooting and reporting
- Maximize operational excellence, quality, and efficiency by ensuring system-related best practice guidelines are followed, all flow systems are working, and IT system related procedures are implemented
- Identify and suggest improvement opportunities and/ or need for inbound operations
- Responsible for training end users and team leaders on any new functionalities on the system or any improvement

**Qualifications**:
**Who You Are**
- Passionate for customer service and helping people find their style
- A multi-tasker who enjoys working in a fast-paced environment
- Inclusive, positive, creative, and willing to learn on the job
- A team player with a flexible approach
- You have the ability to lift in excess of 20 pounds
- Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
- Ability to climb a ladder and use a step stool
- Must be able to work a flexible work schedule, including nights and weekend

Additional Information
**Why You’ll Love Working for H&M**
- Understanding of inbound and outbound operations processes and cost drivers
- Partial knowledge of the current DC systems and system updates, technology related development needs, priorities, and projects/ roll-outs in Inbound
- Strong communication & coordination skills
- Ability to collaborate and co-create with others
- Agile mindset with a positive attitude to change and meaningful growth
- Inclusive and empathetic towards others whilst encouraging diversity
- Ability to understand your impact to others and contribution to the bigger picture

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