Customer Service Officer

2 weeks ago

Bondi, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a **Part**-Time (Monday-Friday, 11am-4pm preferred)** position based in our **Bondi Branch**, located within **Bondi Junction**. Please note this role is a 12 month fixed-term contract, with the possibility of extension.

**Responsibilities**:

- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment, such as hospitality, retail, banking or insurance
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- 50% off on Private Health cover, discounted pet and travel insurance
- Organisational-wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health and Wellbeing Initiatives
- Additional Family & Friends day

  • Customer Service Officer

    4 days ago

    Bondi, Australia HCF Full time

    **About the Role** As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This part-time position is based in our HCF Bondi Junction Branch. Hours will be spread Monday to Friday 10am-3pm, with optional Saturday...

  • Retail Customer Service Officer

    2 weeks ago

    Bondi Junction, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Bondi Beach, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Bondi Junction, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Manager and Office Coordinator

    4 days ago

    Bondi Beach, Australia Bondi Dental Full time

    We are looking for a motivated, vibrant and reliable team member who has a strong focus on customer service, organisation, communication and professionalism. We are a busy dental practice located in Bondi Beach in need of a customer service manager and office coordinator who can help with patient relations, accounts oversight and team management. **Job...

  • Customer Service Manager

    2 weeks ago

    Bondi, Australia RentBetter Full time

    Self-managing your rental property used to be hard. But not anymore. In fact, a third of Australian landlords are managing their own properties, and that number is growing every day. Property Technology Group Pty Ltd trading as RentBetter is changing the way Australians find tenants and manage their property, and we are on a mission to inspire and equip...

  • Customer Service Manager

    1 day ago

    Bondi, Australia The Removal brothers Full time

    **About Us**: The Removal Brothers is a leading removalist company, providing house moving, delivery services, and event transport logistics to more than 2,500 clients annually. We are seeking an experienced Customer Service Manager to lead our customer service team and ensure exceptional service delivery to our clients. **Key Responsibilities**: - Lead...

  • Part-time Customer Service Liaison

    6 days ago

    Bondi, Australia beBeeCustomerService Full time $60,000 - $80,000

    Customer Service RepresentativeWe are seeking an exceptional customer service representative to join our dedicated team.This part-time role will provide outstanding service and support to our members in making informed healthcare choices.This position is based in our Bondi Junction office, working Monday to Friday, with flexible scheduling available.Key...

  • Customer Service Manager

    1 week ago

    Bondi, Australia Myer Full time

    **Job no**: 943240 **Work type**: Permanent / Full time **Location**: Bondi Be part of the Myer Bondi leadership team as the Customer Service Manager. Be the driving force behind our customer service excellence by inspiring and leading teams to deliver superior customer service and achieve profitable results across various departments. Champion the Myer...

  • Customer Service Assistant

    4 days ago

    Bondi Junction, Australia Take Two Marketing & Events Full time

    Are you a super organised, **customer service expert** looking for new challenges in one of the most dynamic industries out there? Who are we? As a family owned Australian business we are all about making sure that our customers feel as though they are a part of our family, we express this through the products we design which are made to make everyday life...