Customer Service Officer

1 day ago

Bondi Junction, New South Wales, Australia Hays | Contact Centres Full time $50,000 - $80,000 per year

Full-Time | (Monday-Friday, some overtime of Saturday mornings 9am-12pm)

Salary: $61,400 + Super + Bonuses

Bondi Junction, NSW

Are you passionate about helping people and looking to grow your career in customer service, sales, or insurance? Join a well-respected not-for-profit health fund and make a real difference in the lives of members every day.

About the Role:

As a Customer Service & Sales Assistant

Based in the Bondi Junction branch, you'll be the first point of contact for members-providing exceptional service, accurate advice, and tailored solutions..

Key Responsibilities:

  • Deliver outstanding customer service across phone, email, and face-to-face interactions
  • Provide accurate information on health insurance products and services
  • Support sales initiatives and contribute to achieving team KPIs
  • Build strong, trust-based relationships with members
  • Maintain up-to-date knowledge of company offerings and systems

What We're Looking For:

  • Experience in customer service, retail, or sales, with a focus on meeting KPIs
  • Strong communication and interpersonal skills
  • Tech-savvy and quick to learn new systems
  • A team player with a positive, member-first mindset

What's On Offer:

  • Competitive salary (pro rata) with performance bonuses
  • Comprehensive training and ongoing development
  • Generous staff discounts on health insurance
  • Additional parental leave benefits
  • A supportive, inclusive team culture within a trusted brand

Ready to join a purpose-driven organisation and grow your career in a supportive environment?

Apply now and become part of a team that puts people first.

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