Assistant Facilities Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What's your ambition? Is it a big goal or small steps? Professional or personal? We'd like to know, because we make your ambitions our business.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.

We are currently looking for an Assistant Facilities Manager who will manage operational delivery of maintenance and services (Hard & Soft) to a portfolio of retail & industrial sites including ensuring relevant client stakeholder are supported. Also support account FC’s as escalation point for technical advice and assistance. Also assist the Facilities Manager/Account Lead with account level Risk, Vendor, Finance & Client Management activities as required.
Assist with expansion of service delivery to other parts of the client Organisation.
Partnering with the Client/Stakeholder(s)Proactively engage stakeholders to ensure that on site client’s expectations are met and client DOA followed.
Build and develop effective client / stakeholder relationships across multiple levels of the organisation

Procurement & Vendor ManagementEnsure vendors are well-managed, delivering services on time and within budget
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice
Develop and maintain relationships with vendors ensuring regular meetings are held

Keeping the numbers in checkActively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics
Ensure financial processes are followed at all times

Ensuring everyone stays safeThis role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Keeping an eye on the Site & OperationsAble to work autonomously and efficiently without supervision
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Ensure all FM requirements are met
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required
Manage issues/complaints raised by the client for respective site.
Maintain site On/Off process for respective site portfolios
Manage work orders to ensure they meet the timeframe and invoices are received in a timely manner from vendors
Manage Quotes received from vendors

Limiting Risk to JLL & the ClientEnsure escalation procedures and incident reporting procedures are implemented and maintained
Follow established escalation procedures and incident reporting procedures
Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

Sound like the job you are looking for? This is what we are looking for:
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client.
Proactive with a keen eye for detail and the ability to balance multiple priorities.
Possess a can do attitude with proven ability to build and maintain relationships
A strategic thinker who is capable of dealing with ambiguity and solve complex problems effectively
Previous facilities management