Team Leader Member Guidance

2 days ago

Brisbane, Australia Australian Retirement Trust Full time

**Take hold of a PERMANENT monster opportunity and join our Advice, Guidance and Education Delivery team as a Team Leader, Member Guidance. If you’re a good fit for this role and live in Brisbane (preferred), Sydney or Melbourne, we’d love you to apply.**

**Why join us?**
- You'll get 14% super as standard, to help your future come alive.
- Unleash your potential and build a career to be proud of through excellent training and development opportunities.
- Balance your work between in-person days at our purpose-built hubs and working from home.
- In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

**About the role**

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Team Leader, Member Guidance, you'll lead a dynamic team dedicated to proactively engaging with our members. Your team will provide general advice and education, manage advice bookings, and support members at key touchpoints in their retirement journey. You'll play a crucial role in ensuring our members receive the best possible service and achieve their retirement goals.

Day to day, you'll:

- Lead, coach, and manage a team of customer service professionals.
- Drive proactive engagement through outbound contact and targeted campaigns.
- Provide feedback and coaching to ensure high-quality customer experiences.
- Manage day-to-day team responsibilities and act as a point of escalation.
- Implement improvements and change initiatives to enhance team performance and customer experience.

**About you**

You know how to lead and inspire your team to deliver top-notch customer service while actively helping members with their retirement goals. You've got strong communication and coaching skills, a solid grasp of superannuation, and a knack for driving continuous improvement in both team performance and customer experience.
- You're a team player with excellent verbal and written communication skills and a collaborative approach.
- You have proven leadership, people management, and coaching experience.
- You have superannuation experience and knowledge of relevant legislation.
- You have a passion for customer service and the ability to inspire others.
- You have strong relationship management skills and business acumen.
- If you have experience in financial planning, business, finance, or commerce it's a plus.

**About us**

Our 2.3 million members trust us to take care of almost $300 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you’ll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

We don’t want to leave you with a monstrous wait. So, you’ll hear from us after the closing date to find out whether you’ve made it through to the next round or not. Being fair and up-front is important to us - and recruitment is no different.

LI-Hybrid

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