Team Leader, Member Services

7 days ago

Brisbane, Australia Australian Retirement Trust Full time

**Fantastic full-time permanent **opportunity** to join our Member Services team based in Brisbane or Melbourne**

**Why join us?**
- Make a difference with a fund that puts members first
- Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Hybrid working environment

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia’s largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are currently looking for a **Team Leader within our Member Services team** based in **Brisbane or Melbourne.**

As the **Team Leader, Member Services** you will be a good listener with a level of emotional intelligence that supports a team to be their best selves. You will be a great coach who focuses on the behaviours to deliver results. Team meetings are all about the team, sharing information through effective communication skills, encouraging collaboration for problem solving and continuous improvement through trying new things. Feedback is given and received supporting development.

**This role is available as a permanent/ full-time opportunity.**

We are **flexible** with location provided you can attend either our Brisbane or Melbourne office at least twice a week.

**About you**

If this is the right role for you, your skills and qualifications may include:

- RG146 compliant to give General Advice in Superannuation (as a minimum), or the ability to achieve compliance within 3 months.
- Demonstrated leadership, people management and coaching experience.
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
- Exceptional written and oral communication skills.
- Strong experience in facilitating outcomes through stakeholder management and relationships.
- Superannuation experience and knowledge of the associated legislation that operates within the superannuation environment is desired.
- Contact centre experience and demonstrated understanding of the contact centre environment, including systems (e.g. workforce planning, call recording, call monitoring, telephony) is desired.

**How you'll benefit**

As part of the Australian Retirement Trust team, you’ll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps**
- Health insurance

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