Team Leader

7 days ago

Brisbane, Australia Legal Aid Full time

Managing a team of Client Information Officers including the provision of performance management, conflict management, leave management and other human resource related activities
- Monitor and report on the team's operational performance and ensure staff comply with all professional and corporate responsibilities
- Provide advice to Client Information Officers in relation to triaging callers to identify legal issues and appropriate referral pathways
- Undertake call monitoring, identify training opportunities, and support the ongoing development of team members

**You will have**:

- Experience managing a team in a contact centre of customer service environment and understand the principles associated with delivering trauma informed services to clients
- Experience contributing to the professional development of others including, providing clear guidance, constructive feedback and mentoring
- The ability to identify and implement improved work practices and effectively manage changes and shifting priorities

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