Team Leader

7 days ago

Brisbane, Australia Australian Retirement Trust Full time

**An exciting opportunity exists to join our Member Services Team as a Team Leader**

**We are flexible for this role to be based in Brisbane or Melbourne.**

**Why join us?**
- State of the art offices, with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.

**About the role**

In this rewarding role, a regular day might include:

- Leading morning stand-ups to motivate your team for the day ahead
- Spending time coaching team members one-on-one
- Contributing to the Member Services leadership team to identify opportunities to improve our service to members
- Proactively driving the implementation of change initiatives for your team.

You’ll have the flexibility to work in a hybrid way which includes from home and from our office in Brisbane CBD, and to partake in our Leadership Development Programs. If change excites you and you’re looking for a chance to be part of a truly customer-centric organisation where you can make an impact and uplift your team every day, we’d love to hear from you

**About you**

If this is the right role for you, your skills and qualifications may include:

- A proven track record of people leadership and operational leadership experience
- Ability to acquire knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
- Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences
- Whilst you’ll be predominantly leading and coaching phone-based team members, prior experience leading teams in a webchat, written or social media customer-service function will be highly regarded.

**About us**

As one of Australia’s largest superannuation funds, we proudly take care of over $240 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

**How to apply

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