Customer Excellence Officer

4 days ago


Melbourne City Centre, Australia HAYS Full time

Located in Dandenong South | Perm Position | Competitive Salary

**Your new company**
You’ll be working for of the world’s leading suppliers to the Packaging and Printing industries

**Your new role**
In this role you’ll be responsible for ensuring superior service delivery to customers both internal and external. As well as promoting, representing, and selling the company brand, products, and services.

Key Duties & Responsibilities will include
- Processing customer orders
- Customer enquiry management
- Answer customer calls
- Participate in the department’s duty roster
- Remain within the department unless on a rostered break.
- Follow up backorders by checking production status, purchase order information and status
- Provide feedback to customers regarding order status

**What you'll need to succeed**
- Advanced computer skills
- Excellent phone manner
- Effective interpersonal and verbal communication skills
- Ability to follow procedures and raise process deviations
- Ability to work autonomously with limited direction as well as in a team capacity

**What you'll get in return**
- Located in Dandenong South with car parking facilities.
- Business hours 7.30 - 4:30
- Monday to Friday.
- Potential growth
- Monthly BBQ’s

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2761615



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