Customer Relations Manager/ Social Media Manager

4 days ago

Minto, Australia EQ Food Full time

Job Title: Client Relations & Social Media Manager (3 Days/Week)

**Location**: Hybrid (Remote + Occasional On-Site)
**Reports To**: Director / Operations Manager
**Employment Type**: Part-Time (3 Days/Week)

Role Summary

We’re looking for a proactive, energetic operator who can confidently manage wholesale clients and drive brand engagement across social platforms — all while picking up the phone and getting things done.

This role is part account manager, part brand voice, and part problem-solver. You’ll own the customer touchpoints: answering, chasing, following up, and ensuring no wholesale client ever feels neglected. You’ll also manage our day-to-day social presence, making sure our content is consistent, on-brand, and community-driven.

This is not a sit-and-wait role. It’s a make-the-call, send-the-message, get-the-response kind of job.

Key ResponsibilitiesWholesale Calling & Client Relations
- Proactively call through wholesale lists each week to check in, upsell, and follow up on invoices, dispatch, or stock needs
- Maintain relationships with key retail accounts and ensure customer satisfaction
- Coordinate internally with dispatch, accounts, and operations to resolve client issues
- Maintain CRM or contact records of all outreach

Social Media Management
- Schedule and manage weekly content across Instagram, TikTok, and LinkedIn
- Reply to DMs, comments, and inbound customer messages
- Collaborate with the team to capture content, behind-the-scenes, and promotions
- Maintain the brand tone — confident, clear, and aligned with our values

Administration & Communication
- Track client calls, responses, follow-ups, and actions in shared systems
- Communicate any escalations or feedback from stockists directly to the operations or sales teams
- Provide weekly insights on account health and customer sentiment

Tools You Should Know
- Instagram / TikTok / LinkedIn
- Canva or Adobe (basic design skills)
- Gmail / Google Drive
- Shopify (preferred) or wholesale platforms
- CRM tools or basic spreadsheet tracking

What We’re Looking For
- Strong phone presence — you’re confident, natural, and effective on calls
- 2-5 years in account management, sales support, or digital brand roles
- Excellent written and verbal communication
- Comfortable managing your day independently across multiple priorities
- Keen eye for detail — you don’t drop balls or miss follow-ups

What Success Looks Like
- You’re calling, not waiting — clients hear from you before they need to reach out
- Every wholesale account feels serviced, informed, and supported
- Social content is timely, relevant, and aligned with brand values
- You spot opportunities — new orders, re-engagement, promotions — and act on them
- Clients and the public alike know the brand is active, professional, and responsive

The Culture Fit

We don’t micromanage. We want someone who:

- Takes initiative
- Isn't afraid of the phone
- Represents the brand with confidence
- Moves fast and handles feedback professionally

You’ll be one of the key voices and faces of the company — and we’ll back you with the tools and team to make it work.

**Job Type**: Part-time

Pay: From $31.13 per hour

Expected hours: 22.8 per week

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

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