Customer Service Officer

5 days ago


Minto, Australia CSR Full time

Customer Service Officer - Minto

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. Recognised for our innovative and sustainable manufacturing approach, our high performing products are used in homes and businesses throughout Australia and New Zealand.

**About the opportunity**:
Our Customer Service Officer role focuses on providing comprehensive internal sales and high-level customer service support to internal and external customers for the Construction Systems AFS business across various sites & locations.
We are seeking Customer Service professionals that thrive in a busy environment whilst having the capability to succeed within a dynamic role and work well under pressure with our friendly & collaborative team of professionals.
This position will be full time, Monday - Friday, 9am - 5pm based full time in our Minto office.

**Some of your duties and responsibilities will include**:

- Answer and respond to volume inbound phone calls regarding resolving customer issues, delivery times, quotes, general/first level technical product information, samples, and other general enquiries.
- Process quotes, orders into SAP & also processing of payments ensuring details are correct and accurate.
- Interaction with external customers and contractors including builders, installers & architects.
- Support to the Sales team
- Stock and transport management
- Process returns and investigate credits and action as appropriate.
- Provide regular updates to the Customer Service Manager on stock availability, stock quality and service issues.
- Seek to respond and resolve customer complaints and issues in an appropriate and timely manner.

What will make you an excellent fit?
- Previous experience within a Customer Service position/similar role
- Strong ability & experience working in a busy role/environment
- Strong ability to problem solve & diagnose issues (with customers)
- Process orientated and is driven to deliver exceptional customer service
- Strong numeracy, analytical skills, and attention to detail
- Excellent communication skills, with the ability to present both internally and to external customers
- Proficient IT skills
- SAP experience - not essential
- Strong organisational skills with the ability to meet tight deadlines
- Excellent time management (multi-tasking skills, prioritising).

What's in it for you?
- Attractive salary, 12% Super + Annual Leave Loading + Onsite Parking
- Ongoing training and support, plus the benefit of being part of a committed team
- Rewarding career with on-the-job development opportunities
- A highly supportive and diverse work environment.

**Culture**:
At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive.
We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences and abilities.

CSR has a strong commitment to health and safety, with a pre-employment medical policy requiring successful completion prior to an offer being made.



  • Minto, Australia Komatsu Full time

    Date: Feb 26, 2025 - Location: Minto, NSW, AU, 2566 - Req ID: 32394 - Onsite or Remote: Onsite Position **Overview.**: Due to internal promotion, we have the immediate need for a customer service extraordinaire to join our Komatsu team. Reporting to the National Distribution Manager, this integral role for our Minto warehouse and distribution centre (ADC)...


  • Minto, Australia CSR Full time

    **At CSR, we're building a better future together.** We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high...


  • Minto, New South Wales, Australia CSR Limited Full time $50,000 - $70,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...


  • Minto, Australia CSR Full time $44,000 - $66,000 per year

    At CSR, we're building a better future together.We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...

  • Customer Service

    1 week ago


    Minto, Australia Minto Fast Photos Full time

    Join Our Passionate Photo Shop Team! Are you a photography enthusiast with a flair for the art of film and image printing? Do you thrive on providing exceptional customer service and have a talent for sales? If so, we have the perfect opportunity for you! At Minto Fast Photos, we are seeking a skilled and dedicated individual to fill the position of Photo...


  • Minto, New South Wales, Australia Resero Pty Ltd Full time $60,000 - $90,000 per year

    The OpportunityWe're looking for a proactive and solutions-focused Installation & Service Delivery Coordinator to join our Service Delivery team at Resero. Based at our head office in Minto, you'll play a key role in managing customer orders from entry through to delivery and installation, ensuring every experience is smooth, professional, and on time.You'll...


  • Minto, Australia CSR Full time

    Customer Service Consultant - (Inbound Customer Service) **About Us**: CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia...


  • Minto, Australia Verra Mobility Full time

    **Verra Mobility is a global leader in smart mobility. We develop technology-driven solutions to make transportation safer and more convenient worldwide. We work with police departments and municipalities across North America, the Asia Pacific and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras. We manage tolling...

  • Despatch Officer

    1 week ago


    Minto, Australia Redox Full time $50,000 - $80,000 per year

    About UsRedox is a ASX listed, leading raw material and ingredients distributor with 19 regional offices throughout Australia, New Zealand, Malaysia and the United States of America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales totalling over $1 billion...

  • Despatch Officer

    1 week ago


    Minto, Australia Redox Full time $60,000 - $80,000 per year

    About UsRedox is a ASX listed, leading raw material and ingredients distributor with 19 regional offices throughout Australia, New Zealand, Malaysia and the United States of America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales totalling over $1 billion...