Customer Support Manager

5 days ago


Minto, Australia Viscount Reuse Full time $90,000 - $120,000 per year

Company Description

Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset Pooling and Manufacturing.

Job Description

About this opportunity

You'll be responsible for leading a team of two customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from prospective, current, and past customers.

This is a crucial new member of the Viscount Reuse Sales & Customer service offering that will take ownership of the Sales & Customer Support within Viscount.

Your key responsibilities will be to:

  • Leading and mentoring a small team of customer service professionals
  • Managing customer orders, data, and pricing through SAP
  • Participating in S&OP meetings, managing new customers, price increases, managing master data
  • Resolving escalated service issues with empathy and efficiency
  • Collaborating with planning, production, and warehouse teams to ensure timely delivery
  • Driving improvements in our customer portal and service systems
  • Supporting sales operations, production, warehousing to achieve forecast

Your skills and experience

To be successful in this role, you'll have:

  • Proven experience with SAP and ERP systems,
  • Salesforce / CRM experience.
  • Strong communication and relationship-building skills
  • Confidence in decision-making and problem-solving
  • Ability to manage competing priorities in a fast-paced environment
  • A supportive leadership style that empowers others
  • A commitment to continuous improvement and innovation
  • Ability to think innovatively in developing and implementing solutions

Additional Information

Why join us?

At Viscount Reuse, we value inclusive leadership, flexibility, and growth. We're committed to creating a workplace where our employees feel supported, respected, and encouraged to lead. Whether you're stepping into a leadership role, exploring new career opportunities, or seeking greater flexibility in your work life, we'll support your journey.



  • Minto, Australia Viscount Reuse Full time

    **Company Description** Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing...


  • Minto, New South Wales, Australia Pact Group Holdings Ltd Full time $90,000 - $120,000 per year

    Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset...

  • Sales Support

    2 days ago


    Minto, Australia CSR Full time

    **At CSR, we're building a better future together.** We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high...


  • Minto, Australia EQ Food Full time

    Job Title: Client Relations & Social Media Manager (3 Days/Week) **Location**: Hybrid (Remote + Occasional On-Site) **Reports To**: Director / Operations Manager **Employment Type**: Part-Time (3 Days/Week) Role Summary We’re looking for a proactive, energetic operator who can confidently manage wholesale clients and drive brand engagement across social...


  • Minto, Australia Prixcar Services Full time

    **The Company**: PrixCar Services is an automotive logistics company specialising in Vehicle Transport, Vehicle Processing and Storage, Fleet Conversions and Dealer Vehicle Storage. Over the last 35 years we have grown to offer a wide range of specialised services, with more than 25 depots across Australia. We are ideally positioned to provide exceptional...


  • Minto, Australia Ultimate 4x4 Accessories Panel and Paint Full time

    We are looking for someone who is savvy on the computer and have passion to learn and we will provide on the job training. Responsibilities include; - Checking all online platforms and answer customer queries - Answer phone calls - Quoting customers - Arrange freight for orders - Administration - Bank and credit card reconciliations - Other as required -...


  • Minto, Australia Capral Full time

    Competitive Wages - Immediate Start - Fulltime role - Monday to Friday **About the Role** This role is primarily responsible for ensuring that our customer experience is second to none. **Primary Responsibilities**: - Entering orders. - Answering telephone enquiries. - Monitoring and managing the customer service mailbox. - Providing order status updates...


  • Minto, Australia Capral Full time

    Competitive salary + sales bonus scheme - Non-customer facing role - Exceptional Benefits **A great opportunity now exists for an experienced Customer Service Coordinator to join our growing team.** **About the Role** This role is primarily responsible for processing orders, completing quotes, negotiating sales (within guidelines) and ensuring that our...


  • Minto, Australia CSR Full time

    **About Us**: CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand. Our purpose is ‘Building solutions for a...


  • Minto, Australia Plus Fitness Full time

    Your role includes but is not limited to: - Day to Day reception and administrative duties - Answering phone calls - Making outbound sales calls - Selling memberships - Responding to new and existing enquiries - Booking in appointments and Fitness Assessments - Up-keeping the cleanliness and tidiness gym including putting away weights. - Greeting members...