Customer Support

2 days ago

Fortitude Valley, Australia Prestige Staffing Solutions Full time

**Position**:Full-Time Trainee
**Location**: Brisbane
**Qualification**: Certificate III in Business (BSB30120)
**Duration**:1 Year (Full-Time)
**Start**: December

**About Audeara**:
Audeara is a global leader in hearing health, specializing in innovative listening solutions tailored to people with hearing challenges. Audeara is passionate about delivering exceptional, personalized experiences and building strong relationships with customers and stockists. This is a great opportunity to join a fast-growing company while gaining hands-on experience and a nationally recognized qualification.

**About the Role**:
Audeara is seeking a Full-Time Trainee to join their team and work towards a Certificate III in Business. In this role, you’ll be providing exceptional customer support and technical assistance through various communication channels. You’ll play a key role in supporting both the Customer Support and Operations departments while developing a solid foundation in business and customer service.

**Key Responsibilities**:

- Assist customers with troubleshooting and setup of Audeara products, both remotely and in person.
- Handle order dispatches, manage customer orders, and process NDIS-related orders.
- Administration & Data Entry.
- Work with internal teams to ensure smooth operations and contribute to product performance improvement.

**Requirements**:

- Must be committed to completing a Certificate III in Business during the traineeship.
- No prior experience necessary, but an interest in customer service and technology is preferred.
- Strong communication skills and a friendly, professional demeanor.
- Attention to detail and ability to handle multiple tasks effectively.
- Must have reliable transportation and be available for full-time hours.
- Driver's License is mandatory.

**What’s in it for You**:

- Certificate III in Business at no cost, with hands-on training and mentorship.
- Full-time paid position with opportunities to learn from experienced professionals.
- Gain real-world experience in customer service, operations, and technical support.
- Work in a collaborative and fast-paced environment with a focus on growth and development.
- Opportunity to be part of a dynamic team that is redefining the hearing health industry.

If you’re enthusiastic about customer service, eager to learn, and want to develop your skills in a supportive environment, we’d love to hear from you

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