Customer Support Representative

**_Heads up This role is based in-person in our office in sunny Brisbane, Australia._**

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**About Askable**

Hey, we’re Askable - the world’s most loved user research platform. Loved by whom you ask? Woolies, Qantas, Canva, BUPA, CommBank, NAB, Telstra, BBC, Mastercard and hundreds more. Not bad right?

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user-driven decisions.

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**Our culture**

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.
- We believe work should be fulfilling, exciting, and meaningful._

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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**About the role**

We’re looking for a Customer Experience Coordinator to deliver 6-star customer support to our customers which include many of the world’s largest companies - such as Canva, Mastercard, Toyota, Accenture and more.

Our clients will look to you for support and guidance in using our product - so we’re looking for someone who can deliver the unexpected to really blow them away. You will be working alongside the best of the best and reporting into our Head of Customer Success.

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**What you’ll do**

**Deliver outstanding support**: Work with our customers, researchers and participants to take their experience to the next level. We proactively reach out to support clients and ensure if something isn't up to standard that we go above and beyond to deliver a 6-star experience.

**Demonstrate product expertise**:Handling complex or escalated customer issues, partnering with the product and engineering team, and ensuring a wow resolution.

**Communicating**:Partner cross-functionally with other teams, including Customer Success, Sales & Product, to ensure customer feedback is communicated and addressed.

**Technology Proficiency**: Effectively utilising key company systems, including Hubspot, Google Sheets/Docs, and Keynote, to manage and grow business efficiently.

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**Skills and experience you’ll bring**

To hit the ground running in this role you’ll need **at least 2 years** experience working in a customer support/success/delivery role - ideally in a tech or SaaS company.

**Communication Skills**: Engage effectively with clients and research partners through excellent verbal and written communication.

**Adaptability**: Thrive in a fast-paced, ever-changing environment.

**Multitasking Mastery**: Juggle multiple tasks and overcome challenges.

**Initiative and Problem-Solving**: Thrive without red tape or extensive admin support. If you're looking for a company with a rigid structure, this isn't the place for you.

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**The mindset you’ll need**
- ** Winning with your team**: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
- **Independence and curiosity**: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
- **Growth focussed**: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
- **Quick to learn**:You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.

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**Perks and benefits**

Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite.
- Competitive salary
- Askable Days: a bonus paid day off every month (giving you a total of **7 weeks annual leave** )
- A half-decent, mostly healthy, and always delicious lunch, every day
- Free public transport to get you to and from the office
- And more