Client Relationship Coordinator

2 days ago

Melbourne, Australia Summer Foundation Full time

**About the role**:
The Client Relationship Coordinator - Digital is responsible for enhancing customer satisfaction and increasing retention through deep analysis of usage behaviour data and user feedback. The role reports to the Digital Product Lead and works closely with the Digital Product Coordinator and sits within the Housing Hub Digital team. It is a multi-faceted role delivering value at every point of the customer journey and improving the user experience.

This is a customer focused role and contributes to providing an exceptional customer and user experience of our website and digital products combined with excellent stakeholder management skills. The position is also responsible for overall quality of property listings and encourages the take up of the platform with Providers as well as the identification and take up of the solution with other identified markets.

**Location**: Melbourne, Sydney, Brisbane or Adelaide

The role is an ongoing, part-time role of 0.6 FTE.

**Qualifications**:

- A tertiary qualification in technology, design, marketing or a related discipline

**Skills & experience**:
(_Please review full position description before applying)_
- Experience in delivering and developing positive customer experiences through regular support and engagement activities
- Experience in analysing, developing and improving the digital customer experience
- Skills in User Experience Design (UX), User Interface Design (UI), and usability
- Experience in developing and conducting user focus groups and co-design workshops, reviewing and implementing findings and recommendations
- Experience in customer journey mapping and input into the development of a digital road map
- Strong verbal and written communication skills
- Highly developed interpersonal skills
- Strong analytical abilities with experience using and extracting data from Google Analytics, Google Data Studio, Heroku/AWS or similar analytics tools and databases
- Organised and able to meet deadlines
- Adaptable to changing environments

**How to apply**:

- To view the full Position Description click here
- People living with disability are encouraged to apply. Lived Experience is valued by our organisation and looked upon favourably._
- Summer Foundation is an equal opportunity employer, we know that strength comes with diversity and encourage applicants from a diverse range of backgrounds to apply. We do not discriminate on the basis of age, race, religion, sexual orientation, gender identity, or disability._

  • Family Relationship Counsellor

    4 days ago

    Melbourne, Australia Relationship Matters Full time

    About the role About the role We are seeking an experienced self-motivated, client-focused family and relationship counsellor. You will undertake intake and assessment interviews and offer counselling and deliver evidence-based therapy to individuals, couples and families including clients seeking assistance with their relationships under the provisions of...

  • Client Relationships Manager

    1 week ago

    Melbourne, Victoria, Australia BrewHub Full time $60,000 - $100,000 per year

    About The OpportunityDue to ongoing growth, we're on the lookout for a dedicated Client Relationships Manager to lead the charge in building strong client partnerships and ensuring exceptional service across our BrewHub portfolio.Reporting to the General Manager Client Experience, this role is the key leader of our clients' experience in Melbourne, working...

  • Client Relationship Assistant Manager

    4 days ago

    Melbourne, Australia Link Group Full time

    **Overview** The role of a CRAM is to support the designated Client Relationship Managers in their efforts to meet client objectives - understanding, anticipating and managing the needs and expectations of clients to ensure maximum revenue potential. **Key Accountabilities and Main Responsibilities** - CRAMs provide crucial support to those - i.e. Client...

  • Client Relationship Manager

    1 week ago

    Melbourne, Australia Melbourne & Olympic Parks Full time

    **Client Relationship Manager - Ticketing** **About the role** We are looking for a passionate relationship driven induvial to manage ticketing requirements for our key clients to consistently deliver events at Melbourne and Olympic Parks. Reporting to the Ticketing Manager, this role will act as a key contact for our clients in facilitating their event...

  • Client Relationship Manager

    7 days ago

    Melbourne, Victoria, Australia MUFG Pension & Market Services Full time $80,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • Customer Relationship Coordinator

    6 days ago

    Melbourne, Australia Calvary Full time

    Progress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Work with the latest software and systems! Enjoy a hybrid and flexible working environment Permanent part time/full time opportunities available About the role The Calvary Assist...

  • Client Relationship Manager

    2 weeks ago

    Melbourne, Australia Just Digital People Full time

    100K OTE - Flexible working environment - Career development progression This is a great company to be involved in with great career opportunities. Here at Just Digital People, we are proud to be affiliated with a well-recognised client, a global industry leader within the research and data industry. Due to their ongoing achievements over the years, they...

  • Client Coordinator

    7 days ago

    Melbourne, Victoria, Australia Royal Freemasons LTD Full time $72,000 per year

    Join an established provider of Community Aged Care ServicesMake a real difference in the lives of older people$72,100 per annum (pro rata, 4 days a week)+ generous salary packaging to boost your take-home payPart time positionWant to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the...

  • Client Relationship Executive

    4 days ago

    Melbourne, Australia Terra Firma Full time

    About Us Terra Firma is a highly respected Australian business and technology consulting firm with a 25+ year history of successfully delivering client outcomes. We offer leading business and technology consulting services covering the entire lifecycle of a program. With an average tenure of 8 years’ across the business, it’s safe to say that our people...

  • Client Relationship Manager

    2 days ago

    Melbourne VIC, Australia Australian Unity Full time $80,000 - $120,000 per year

    About usEstablished in 1840, we are Australia's first wellbeing company, delivering health, wealth and care services for our members and the community.As a social enterprise, we're motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver products and services sustainably that matter most to our members,...