Client Coordinator

2 weeks ago


Melbourne, Victoria, Australia Royal Freemasons LTD Full time $72,000 per year
  • Join an established provider of Community Aged Care Services
  • Make a real difference in the lives of older people
  • $72,100 per annum (pro rata, 4 days a week)+ generous salary packaging to boost your take-home pay
  • Part time position

Want to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the rewards of making a difference in older people's lives by showing compassion and providing high quality, safe care.

The opportunity
We are seeking a highly motivated and enthusiastic Client Coordinator to join our dynamic Community Services Team. You will play a key role in our well-established Home Care Team, supporting the delivery of optimal care and services to consumers living independently in the community.

Client Coordinators are the first point of contact for our valued current and potential consumers. This is a fast-paced, customer-focused role responsible for coordinating all aspects of in-home support—from initial enquiry through to service scheduling and rostering—under the direction of Case Managers.

This position operates on a rotating roster between 7:00am and 5:00pm, Monday to Friday. The role is based at our Moubray Street, Melbourne office, with work-from-home flexibility available.

Key Responsibilities

  • Manage all referrals and enquiries for Community Services and Independent Living
  • Coordinate and follow up on all incoming service calls from consumers
  • Coordinate in-home support (both Royal Freemasons and vendor services) under Case Manager guidance and within approved budgets
  • Conduct monthly phone reviews with consumers as directed by Case Managers
  • Roster services for clients, ensuring key performance indicators (KPIs) are met
  • Maintain accurate and up-to-date client records, including rosters, progress notes, referrals and enquiries
  • Monitor the My Aged Care (MAC) portal regularly to ensure timely response to new referrals
  • Reconcile invoices and perform data entry to support the generation of monthly activity statements within KPI timeframes
  • Maintain effective communication within the team and with key internal and external stakeholders

Qualifications, Knowledge And Requirements Required For The Role

  • Certificate-level qualification in Community Aged Care or a related field
  • Minimum of 2 years' experience in community services or the aged care sector
  • Experience in scheduling or rostering
  • Proficiency in Microsoft Office and familiarity with client management/rostering software
  • Excellent interpersonal skills and the ability to build strong, positive relationships
  • Willingness and availability to participate in the on-call roster (one week per month)

Other Requirements
A current, full drivers licence for the State of Victoria which is appropriate for the type of vehicle being driven and comply with any restrictions on their licence (e.g. wearing glasses).

It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role.

All aged care workers re encouraged to be vaccinated against Covid-19 (3 vaccines) and receive the Flu-Vaccine. All successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

How To Apply
If you are passionate about providing excellent service and want to be part of a caring and collaborative team, we'd love to hear from you. Simply click on the "apply" button and follow the prompts.


  • Client Coordinator

    1 week ago


    Melbourne, Victoria, Australia Royal Freemasons Ltd Full time $72,000 per year

    Join an established provider of Community Aged Care ServicesMake a real difference in the lives of older people$72,100 per annum (pro rata, 4 days a week)+ generous salary packaging to boost your take-home payPart time positionWant to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the...


  • Melbourne, Victoria, Australia InvoCare Australia Pty Ltd Full time $60,000 - $80,000 per year

    Client Care Coordinator – Pet Aftercare ServicesBe the heart of a compassionate brand supporting pet families through their journey of loss.Location: Edenhills, MaddingleyEmployment Type: CasualAbout UsAt Edenhills, part of the InvoCare Group, we honour the unconditional love pets bring to our lives. We provide respectful and professional pet aftercare...


  • Melbourne, Victoria, Australia Sharp & Carter Business Support Full time $60,000 - $90,000 per year

    Our boutique financial advisory and accounting firm is seeking a professional and organised Client Services Coordinator to join the team. This role will see you working closely with senior stakeholders, coordinating workflow across teams, and ensuring the highest level of client service is maintained. Key Responsibilities Manage workflow across both the...


  • Melbourne, Victoria, Australia alphawhale Full time $60,000 - $90,000 per year

    Client Operations CoordinatorAbout the RoleWe're looking for a detail-oriented, proactive Client Operations Coordinator to become the operational backbone of our HubSpot partner agency. In this role, you'll provide critical support across both sales and client delivery, handling the administrative and operational tasks that keep our team running smoothly and...


  • Melbourne, Victoria, Australia Zaparas Services Pty Ltd Full time $55,000 - $70,000 per year

    At Zaparas Lawyers, we believe in nurturing talent and providing an environment where passionate individuals can thrive and advance in their legal careers. We are currently looking for a passionate customer service professional looking to join a successful and supportive team and advance their career as a Client Services Coordinator. As a Client Service...


  • Melbourne, Victoria, Australia RPM Real Estate Group Pty Ltd Full time $104,000 - $130,878 per year

    As a full-service property business, we pride ourselves on customer service through every step of the process, from site due diligence, acquisition and masterplanning, through to launch, marketing, and sales strategies.About the Position: The Client Services Coordinator supports RPM's Communities & Project Marketing division by managing customer interactions...


  • Melbourne, Victoria, Australia Sonova Full time $60,000 - $90,000 per year

    Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Hansaton, Advanced...


  • Melbourne, Victoria, Australia JLL Full time $60,000 - $90,000 per year

    Shaping the future of real estate for a better world.At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better,...


  • Melbourne, Victoria, Australia Connect Hearing Australia Full time $90,000 - $120,000 per year

    We are seeking an experienced and switched-on customer service/admin professional ready to step into a Client Care Coordinator (3IC) role for our Victoria region.In this permanent full-time position you will be supporting our Frontline Team Leaders and State Managers to ensure high levels of customer service and efficient operations across our VIC...


  • Melbourne, Victoria, Australia Connect Hearing Full time $60,000 - $80,000 per year

    We are seeking an experienced and switched-on customer service/admin professional into a Client Care Coordinator (3IC) role for our Victoria region.In this permanent full-time position you will be supporting our Frontline Team Leaders and State Managers to ensure high levels of customer service and efficient operations across our VIC clinics.Who are...