Client Coordinator

2 weeks ago

Melbourne, Victoria, Australia Royal Freemasons LTD Full time $72,000 per year
  • Join an established provider of Community Aged Care Services
  • Make a real difference in the lives of older people
  • $72,100 per annum (pro rata, 4 days a week)+ generous salary packaging to boost your take-home pay
  • Part time position

Want to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the rewards of making a difference in older people's lives by showing compassion and providing high quality, safe care.

The opportunity
We are seeking a highly motivated and enthusiastic Client Coordinator to join our dynamic Community Services Team. You will play a key role in our well-established Home Care Team, supporting the delivery of optimal care and services to consumers living independently in the community.

Client Coordinators are the first point of contact for our valued current and potential consumers. This is a fast-paced, customer-focused role responsible for coordinating all aspects of in-home support—from initial enquiry through to service scheduling and rostering—under the direction of Case Managers.

This position operates on a rotating roster between 7:00am and 5:00pm, Monday to Friday. The role is based at our Moubray Street, Melbourne office, with work-from-home flexibility available.

Key Responsibilities

  • Manage all referrals and enquiries for Community Services and Independent Living
  • Coordinate and follow up on all incoming service calls from consumers
  • Coordinate in-home support (both Royal Freemasons and vendor services) under Case Manager guidance and within approved budgets
  • Conduct monthly phone reviews with consumers as directed by Case Managers
  • Roster services for clients, ensuring key performance indicators (KPIs) are met
  • Maintain accurate and up-to-date client records, including rosters, progress notes, referrals and enquiries
  • Monitor the My Aged Care (MAC) portal regularly to ensure timely response to new referrals
  • Reconcile invoices and perform data entry to support the generation of monthly activity statements within KPI timeframes
  • Maintain effective communication within the team and with key internal and external stakeholders

Qualifications, Knowledge And Requirements Required For The Role

  • Certificate-level qualification in Community Aged Care or a related field
  • Minimum of 2 years' experience in community services or the aged care sector
  • Experience in scheduling or rostering
  • Proficiency in Microsoft Office and familiarity with client management/rostering software
  • Excellent interpersonal skills and the ability to build strong, positive relationships
  • Willingness and availability to participate in the on-call roster (one week per month)

Other Requirements
A current, full drivers licence for the State of Victoria which is appropriate for the type of vehicle being driven and comply with any restrictions on their licence (e.g. wearing glasses).

It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role.

All aged care workers re encouraged to be vaccinated against Covid-19 (3 vaccines) and receive the Flu-Vaccine. All successful applicants will be required to provide proof of Covid-19 vaccination prior to commencement.

How To Apply
If you are passionate about providing excellent service and want to be part of a caring and collaborative team, we'd love to hear from you. Simply click on the "apply" button and follow the prompts.

  • Client Operations Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia alphawhale Full time $60,000 - $90,000 per year

    Client Operations CoordinatorAbout the RoleWe're looking for a detail-oriented, proactive Client Operations Coordinator to become the operational backbone of our HubSpot partner agency. In this role, you'll provide critical support across both sales and client delivery, handling the administrative and operational tasks that keep our team running smoothly and...

  • Client Support Coordinator

    12 hours ago

    Melbourne, Victoria, Australia Maurice Blackburn Lawyers Full time $50,000 - $70,000 per year

    We welcome fearless thinkers.For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our clients. We invest...

  • Client Support Coordinator

    9 hours ago

    Melbourne, Victoria, Australia Maurice Blackburn Full time $45,000 - $65,000 per year

    Company DescriptionWe welcome fearless thinkers.For over 100 years, Maurice Blackburn has stood up for those who need us most. With courage and compassion, we extend access to justice to countless Australians. We look beyond the immediate challenge to support people in moments that matter across their lives, and continually push for better solutions for our...

  • Property Client Services Coordinator

    6 days ago

    Melbourne, Victoria, Australia ELMO Full time $60,000 - $90,000 per year

    Introduction Kick-start your property career with RPM Group. Join our Southbank team and grow in a supportive, collaborative environment.Join a dynamic, people-focused property group that's leading the way in project marketing and customer experience. Based in our stunning Southbank office, RPM offers a collaborative culture, ongoing professional growth, and...

  • Client Service

    2 weeks ago

    Melbourne, Victoria, Australia Aged Care Financial Planning Full time $60,000 - $80,000 per year

    Client Service & Office Coordinator – Melbourne CBDPrime Years Financial Advice is seeking a highly organised and compassionate Client Service & Office Coordinator to be the first point of contact for our clients and the support hub for our advisers.In this role, you'll welcome and onboard clients, manage appointments and documents, assist with technology...

  • Client Services

    6 days ago

    Melbourne, Victoria, Australia Polar 993 Full time $72,000 - $90,000 per year

    CompanyPolar 993 is a specialist trustee company collaborating with leading fund managers, institutional investors, and legal professionals. We provide high-quality trustee, compliance, and fund administration services, supported by AI-driven technology to enhance efficiency and accuracy.​Building our TalentAs a Client Service & Project Coordinator, you...

  • Engineering Client Logistics Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia AIG Full time $60,000 - $80,000 per year

    At AIG, we are reimagining the way we help customers to manage risk. Join us as an Engineering Client Logistics Coordinator to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the global team.Make your mark in Risk EngineeringThrough our global, world-class engineering capabilities, AIG...

  • Engineering Client Logistics Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia AIG Full time $60,000 - $80,000 per year

    #LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as an Engineering Client Logistics Coordinator to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the global team.Make your mark in Risk EngineeringThrough our global, world-class engineering capabilities,...

  • Client Services Manager

    2 days ago

    Melbourne, Victoria, Australia Sodexo Full time $80,000 - $120,000 per year

    Company Description The Client Services Manager is responsible for the day to day running and overall management of the Marsh McLennan Companies (MMC) Melbourne client floor, catering operations and Sodexo team. The key objective is to achieve optimum results in relation to service delivery, vision and leadership, client relations, financial management and...

  • Client Services Manager

    1 week ago

    Melbourne, Victoria, Australia Sodexo Full time $60,000 - $100,000 per year

    Company Description The Catering Manager is responsible for the day to day running and overall management of the Marsh McLennan Companies (MMC) Melbourne client floor, catering operations and Sodexo team. The key objective is to achieve optimum results in relation to service delivery, vision and leadership, client relations, financial management and return...