Implementation Manager

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
Central Operations keeps our business moving. Our team cares for, supports, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our customers every day.

**About the role**:
Working closely with the National Program Manager your skills in operational and team leadership, together with project management experience will be key to supporting both our strategic and operational objectives.

As the Implementation Manager of Service Transformation, you will be responsible for operational execution of our ongoing supermarket retail transformation program. You’ll support the Program Manager with strategic direction and lead vital continuous improvement projects within the team and program.

You will also:

- Oversee the 3 core pillars of project execution: Project Management, Planning and Quality Assurance
- Build project efficiency and capability by seeking out, creating, leading, and maintaining continuous improvement projects
- Assist with Innovation & Blueprint task flow, including review and sign off
- Oversee all project rectification processes ensuring stores are left with mínimal defects
- Visit project sites (inc. travel) as required to contribute to maintaining quality assurance, consistency and engage key stakeholders

**About you and your skills**:
You will have:

- A deep understanding of retail environments including industry and operations knowledge
- Project management skills, including exceptional organisation and stakeholder management at all levels
- Strong planning, organisational and leadership skills, including the ability to mobilise and motivate teams
- The ability to travel nationally on a monthly basis

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 90943

Employment Type: Full time
LI-KK1

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