Engineering Manager

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

**About the team**

Technology is the backbone of our business. Every day, our teams solve complex problems, the solutions help thousands of our fellow team members succeed and makes millions of customers’ lives easier.

**About the role**

This role of an** Engineering Manager **is a leadership role within the Coles Technology Services and Commercial function. Reporting into the Head of Engineering and Site Services, the primary function of the role being managing the health and availability of the business-critical Store Infrastructure and Services through Service Integration, Service Management and ITIL Core Processes, for optimal SLA attainment and service experience.

**Your **key responsibilities will include**:

- Establish a framework for Store Infrastructure Service Integration and Management, including any required tooling, internal capabilities, and standardisation.
- Ensure IT service management processes for critical Store Infrastructure Platforms and Services are in place and maintained.
- Provide regular management reporting on Integration Platforms Service performance.
- Work collaboratively with enterprise service management to define and maintain a collective enterprise definition of service and service level objectives, aligned with overall business goals.
- Work collaboratively with enterprise service management to identify and implement appropriate measures for service availability and quality objectives.
- Define appropriate metrics and associated measurement plans related to Store Infrastructure Platforms and Service, including operational definitions / operational processes.
- Implement a continuous improvement program, including securing resourcing necessary for implementation of particular improvements.
- Engage with change management for the successful deployment and ongoing awareness of Store Infrastructure Platform and Service-related measurements.
- Work with Engineering leadership to adopt platform and service measurements in their respective areas with a focus on achieving enterprise quality outcomes.
- Integrate appropriate service level measurement into contributing frameworks or processes, such as risk management, project management, delivery management etc.
- Contribute as a senior member of a highly capable, passionate, and motivated leadership team.
- You will support and enable as necessary the design, planning, implementation, and release of relevant service management automation enablement capabilities, and aspects of service reliability engineering across the platform.
- You will act as a service custodian of the Store Infrastructure technology products/assets
- You will be accountable for the budget of the Store Infrastructure Platform Licensing and Support Services.
- You may be accountable for a small team of direct reports that will collaborate to deliver quality capability objectives that are aligned with quality measurement and enablement objectives.
- Facilitate engagement and participation in quality definitions, objective setting, and measurement of outcomes.
- Articulate and communicate the enterprise quality vision and strategy to stakeholders (along with quality governance members)
- Run proof of concepts and early adoption of measurement plans
- Engagement with a wide variety of stakeholders within Digital and their stakeholders
- Enable Coles platform to be available to all authorised team members and partners
- Protect and enhance Coles’ reputation with customers, stakeholders, regulators, and media
- Accountable for personal and team compliance with internal company policies, procedures and codes, e.g. Code of Conduct, and all applicable external laws, regulations, standards and industry codes e.g. Fair trading Laws
- Commitment to the corporate and or relevant Brand/ Retail Support Compliance Program
- Integration of compliance requirements into team performance reviews
- Able to influence a broad and diverse set of stakeholders
- Demonstrated ability to envision, communicate, and effect change
- Demonstrate self-autonomy and ‘self-starting’
- Ability to communicate effectively to all levels under pressure
- Demonstrate ‘customer first’ values

**About you and your skills**
- Proven years’ senior IT experience, across a diverse range and scale of senior roles in agile and hybrid environments, within a variety of operating and delivery models including operation support.
- Demonstrated experience in influencing and implementing strategic planning and organisational structure, including operating models and functional designs, and enabling enterprise objective alignment.
- Advanced understanding of all aspects of technology’s broader operational enviro