Customer Service Representative

3 days ago

Dandenong, Australia JELD-WEN Full time

**About the Company**:
Trayne Consulting is currently recruiting an experienced Customer Service Representative to join our National Client working out of their Dandenong South location. Specialising in timber doors, they are an industry leader with a fantastic opportunity for the right person to join an inclusive and fun team.

**About the Role**:
This is a permanent role which will see you working Monday - Friday 8am - 4.30pm.

**Benefits**:

- Paid day off for your birthday
- Ongoing training, career development and progression opportunities
- Onsite Parking
- Uniform
- Monday - Friday, No weekends, No evenings, No shift work, No sales
- Health benefits (EAP, yearly flu shot, onsite physio)
- Generous discounts on our client’s extensive range of products
- Fully equipped onsite kitchen with a great coffee machine

**Key responsibilities include**:

- Ensure follow up is carried out and that all enquiries are actioned
- Managing the end-to-end processing of customer orders, including quoting, processing of orders, taking payments and following up of orders
- Ensure accurate entry of orders and key information into the system
- Answer technical questions relating to doors as well as respond to questions re: installations, deliveries, lead times, variations and issues
- Provide support to external sales representatives
- Manage walk-in showroom enquiries and face-to-face sales at the trade counter

**Skills & Requirements**:

- Demonstrated experience in a Customer Service, Call Centre or similar role is a MUST
- Experience in building, timber, doors or similar trades industry highly regarded but not essential
- Ability to pick up a new system and learn technical knowledge noting that 8 weeks classroom training with the National Training Manager will be provided
- Excellent customer service skills, including both verbal and written communication skills with the ability to build instant rapport with both internal and external customers
- Strong problem-solving skills
- Good MS Office computer skills, data entry, coupled with strong administration, organisational and time management skills
- Experience with a CRM highly regarded
- Have the desire and drive to be part of a #1 team that thrives to provide customer service excellence
- Own reliable transport and drivers license to get to work

After 6 months, opportunities to work 2 days from home may be available depending on the needs of the team and will be discussed with your manager.

In return you will be rewarded with a competitive salary, a uniform and ongoing training.

**#LI-DNI

  • Customer Service Representative

    1 day ago

    Dandenong, Australia Corinthian Doors Full time

    **About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Representative, you will play a pivotal role in our customer service culture that represents...

  • Customer Service Representative

    3 days ago

    Dandenong, Australia Recoveriescorp Full time

    **Job no**: 493108 **Work type**: Full-time **Location**: Docklands, Boxhill, Dandenong **Categories**: Collections Working as a Customer Service Representative, you will be the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide tailored repayment solutions...

  • Customer Service Representative

    4 days ago

    Dandenong, Australia Electra Cables Full time

    Electra Cables is a leading supplier of electrical cables in Dandenong South, Victoria. We are currently seeking a dynamic and customer-oriented Customer Service Representative to join our team. **Duties**: - Process orders - Resolving issues - Various office admin duties **Requirements**: - Excellent communication and interpersonal skills - Ability to...

  • Customer Service Representative

    2 weeks ago

    Dandenong, Australia Electra Cables Full time

    Electra Cables is a leading supplier of electrical cables, accessories and components in Dandenong South, Victoria. We are currently seeking a dynamic and customer-oriented Customer Service Representative to join our team. **Requirements**: - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment - Attention to...

  • Customer Service Representative

    1 week ago

    Dandenong, Australia Express Staffing Consultants Full time

    Our client an **Australian Owned, Family Business** are a leading supplier of **Bouquets, Edible Flowers and Gift Hampers** made with quality products, are on the lookout for a **Customer Service Representative** to join their team on a **permanent, full-time basis** at their Head Office in **Dandenong**. The working hours will be **9am - 5pm, Monday to...

  • Customer Service Representative

    1 week ago

    Dandenong, Australia Recoveriescorp Full time

    **Job no**: 493286 **Work type**: Fixed-Term, Full-time **Location**: Dandenong **Categories**: Customer Service As a **Customer Service Representative**, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique...

  • Customer Service Representative

    2 days ago

    Dandenong, Australia JELD-WEN Full time

    A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market. **About our...

  • Customer Service Representative

    4 days ago

    Dandenong, Australia Bunzl Full time

    **Job no**: 494646 **Work type**: Fixed Term Contract - Full Time **Location**: Dandenong South **Categories**: Customer Service - **12 month contract**: - **Career development opportunities**: - **Join a great, multinational company with a strong culture** A contract opportunity has become available at our Dandenong South Branch for a Customer Service...

  • Customer Service and Administration Representative

    2 days ago

    Dandenong, Australia Bradnam's Windows and Doors Full time

    **Bradnam’s Windows and Doors** have an opening for a **Customer Service and Administration Representative **to join our Melbourne Distribution Team in Dandenong South. **About Us**: Bradnam’s Windows and Doors is a Family-owned Australian Windows & Doors Manufacturer, operating for 45 years. From humble beginnings in a Hervey Bay backyard, we have...

  • Customer Service Representative

    1 week ago

    Dandenong, Australia JELD-WEN Full time

    **About our Organisation** A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the...