Customer Service Representative

**Job no**: 493286
**Work type**: Fixed-Term, Full-time
**Location**: Dandenong
**Categories**: Customer Service

As a **Customer Service Representative**, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique situations.

**What You’ll Be Doing**:

- **Customer Connection**: Manage inbound and outbound calls, building rapport and trust with every interaction.
- **Needs Investigator**: Explore and assess each customer’s personal and financial situation to understand their needs.
- **Solution Seeker**: Provide tailored options and resolutions that align with the customer’s circumstances.
- **Record Keeper**: Accurately record file notes and ensure all customer details are updated in our systems.
- **Compliance Champion**: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.

**What You’ll Bring**:
At Recoveriescorp, we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

**_ Please note:_**_ Due to the level of security clearance required for this role, _**_you must be an Australian Citizen to apply_**_._

**The Mindset You’ll Bring**:

- **Empathy First**: You listen actively, understand customer needs, and approach every conversation with care and patience.
- **Problem Solver**: You love thinking on your feet and finding the best outcome for each customer.
- **Team Spirit**: You collaborate well with others and keep the customer at the centre of everything you do.
- **Resilience and Adaptability**: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
- **Curious Learner**: You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.

**Why You’ll Love This Role**:

- **Be the Difference**: Play a key role in helping customers through challenging situations.
- **Growth Ready**: Build your skills in customer support, negotiation, and conflict resolution.
- **Supportive Culture**: Join a team that values empathy, teamwork, and continuous learning.
- **Variety Every Day**: Work across industries like telecommunications, finance, energy, insurance, and more - no two days are the same.
- **Skills Over Resumes**: We see your potential beyond your work history - show us what you can do through our interactive skills assessment.

**We are a Circle Back Initiative Employer - we commit to respond to every applicant.**

**What’s in it for you**:
Working at Recoveriescorp, you will have access to employee discounts, income protection insurance, 24/7 EAP support, discounted health insurance + health and wellness initiatives, an annual unplugged day to support your wellbeing and cultural holiday swap to celebrate the days that mean the most to you.

To ensure your development you will have access to learning & development programs You may also have the opportunity to progress your career into support and leadership roles or other roles across the organisation that suit your desired career path.

**About Us**:
Recoveriescorp has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

**Advertised**: 24 Jul 2025 AUS Eastern Standard Time
**Applications close**: