E-commerce & Customer Operations
3 days ago
About the Role:
We are seeking a dynamic and tech-savvy bilingual professional to manage a blend of customer service and e-commerce operations. This role is crucial for ensuring a seamless customer experience, from the first phone call to the product appearing on our website and being delivered to the customer. Your fluency in English and Mandarin will be essential for communicating with our team and clients.
How to Apply:
If you are a proactive and detail-oriented individual who thrives in a varied role, we encourage you to apply. Please submit your resume and a cover letter through the link below.
Key Responsibilities:
- Customer Service: Serve as the first point of contact by answering phone calls and professionally addressing customer inquiries.
- Order Fulfilment: Accurately create invoices, send them to customers, and coordinate freight bookings for orders.
- E-Commerce Management: Take ownership of our online product catalogue by creating, uploading, and updating product listings on our e-commerce platform.
- E-Commerce Management: Take ownership of our online product catalogue by creating, uploading, and updating product listings on our e-commerce platform.
- Essential: Full working rights in Australia.
Proven experience with e-commerce platforms (e.g., Shopify, WooCommerce, Magento, or similar).
Strong computer skills and the ability to quickly learn new software systems.
Excellent attention to detail and superb organisational skills.
Outstanding verbal and written communication skills.
Pay: $55,000.00 - $75,000.00 per year
Work Location: In person
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