Customer Experience Operations Agent

7 days ago

Dandenong, Australia frank green Full time

**About frank green**

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

**Your New Role**
Based at our frank green Operations in Dandenong South OR frank green House in South Melbourne the Customer Operations Agent will be responsible for providing world-class customer service to frank green’s global customer portfolio.

**Day to Day**
- Identify customer service needs and trends.
- Alert digital & e-comm, marketing, and operations team to new issues or problems as required.
- Resolve and process carrier investigations, refunds, order replacements, and miss pick order resolution.
- Coordinate and reconcile customer returns end to end and problem solve order issues with the Operations team
- Demonstrate strong customer advocacy.
- Contribute to improvements in operational efficiency.
- Support the Customer Experience team, Operations team and wider business on other tasks as required

**Your Skills**
- 2+ years’ experience in fast-moving product and/or e-commerce customer experience
- Ability to learn quickly and work in a fast-paced environment
- A love for customers, a passion for sustainability, and an obsession with understanding our products.
- Strong internal and external stakeholder communication skills
- Thrive in a fast-paced, entrepreneurial environment.
- Previous experience with Shipstation, Gorgias and Shopify will be highly regarded.

**The Perks**
- A culture of smart, engaged, values driven people, where everybody’s voice matters.
- Plenty of autonomy and opportunity to grow.
- Fun and inclusive staff events and celebrations.
- Dog friendly offices.

**Our Culture**:
At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

**To Apply**

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit **_APPLY NOW_

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