Specialist, Workers Compensation Case Management

7 days ago

Hobart, Australia Insurance Australia Group Full time

**Permanent Opportunity**

**Hobart CBD**

**Consultant, Workers Compensation Claims**

**The Role**

CGU has an exciting opportunity for a Claims Consultant to join the Workers Compensation team based in Hobart on a full-time permanent basis. Your primary purpose of the Claims Consultant role is to manage a portfolio of Workers Compensation claims with the aim to help injured workers’ recovery and return to work as quickly and safely as possible.

**Key Responsibilities**

Establish strategic Case Management Plans in collaboration with the injured worker, their employer and health professionals

Implementation and ongoing review of Case Management Plans

Providing exceptional customer service to employers and building relationships

Accurately determining liability on new and existing claims

Ongoing review and management of claims in accordance with relevant legislation and guidelines

Managing other core claims management functions such as weekly compensation benefits and estimating

**Skills & Experience**

Experience in managing personal injury claims, particularly in a Workers Compensation setting (desirable)

Prior experience in Claims Consultant role (desirable)

Experience in utilising motivation interaction or similar effective communication skills

Strong customer focus including well developed customer service skills

Ability to build rapport and establish relationships

High attention to detail

Resilient, displays empathy and able to communicate with all stakeholders

Displays a drive for results and is outcome focused

Ability to work independently in a supportive team environment

Contributes positively to our team’s culture

**Let’s Talk

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